ITIL-Living Processes

The case company decided to carry out an information technology infrastructure library (ITIL) implementation, and in so doing hoped to make production in IT more visible, increase customer satisfaction, and maintain or increase employee satisfaction in IT. Implement Consulting Group facilitated the process selection and design and managed the requirement collection, selection, and implementation phases of the project.

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IBM Cognos Disclosure Management

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For many companies, the processes and tools used every day to support critical activities directly affect their ability to gain insights for decision making. By integrating financial and business intelligence operations, Cognos Disclosure Management can transform report production and make processes more efficient and effective, while ensuring data accuracy. Read More

Driving Growth in Manufacturing with CPQ

Manufacturing leads other industries in using configure, price, quote (CPQ) software in selling and fulfillment processes. This paper examines the key challenges confronting manufacturers today and how modern CPQ solutions can support growth strategies through improvements to sales processes and sales effectiveness. We also highlight key capabilities and next steps for manufacturers pursuing CPQ initiatives. Read More

FinancialForce Supply Chain Management: Manage Your Supply Chain Processes in One Unified App

Built on the Salesforce Platform, FinancialForce SCM helps manage a company’s entire supply chain processes from order to procurement and back to inventory, in a single closed-loop process. This application aims to improve efficiency in acquiring, managing, and selling goods and services, through visibility, automation, and control. This data sheet identifies some supply chain challenges and the functionality FinancialForce SCM offers to address them. Read More

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ITIL Service Support Processes in Record Time

To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas. Read More

Measuring the ROI of Internal ITIL Investments

The Information Technology Infrastructure Library (ITIL) provides a common process framework for driving service quality improvements and cost reductions. That’s why organizations must ensure they clearly understand the objectives of their ITIL implementations, while implementing robust governance processes to measure and report progress—or else risk implementations that fail to live up to stakeholder expectations. Read More

ITIL Process Maturity Self-assessment

IT managers undertaking any implementation of IT Infrastructure Library (ITIL) processes should understand the concept of process maturity. As a foundation for process improvement, these key practices improve the ability of organizations to meet goals for cost, schedule, functionality, and product quality—the ultimate goal being to improve efficiency, return on investment, and effectiveness. Read More
 
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