Improving Profitability and Processes in Returns Management

Tellabs is a $1.3 billion (US) corporation that designs, manufactures, markets, and services optical networking, broadband access and voice quality enhancement. Tellabs was faced with a high volume and high cost product returns process. Improper documentation, lengthy processing times, and insufficient returns documentation was affecting customer service and limiting profitability. It worked with Click Commerce to implement their product returns application. The solution provides an efficient and transparent process, which allowed the business to be realigned for significant savings and improved customer satisfaction. The savings include reducing in-transit inventory by $1.76 million (USD) per month and reducing spare parts stocking levels from $7.5million to $1.9 million (USD).

Featured Software Research:

Infor EAM Enterprise

  • Source: Infor
  • Written By:
  • Published:
Successful companies recognize that improving their asset performance will not only reduce costs, but also enhance their capacity for top-line growth. Download this brochure and find out how you can turn asset management into a competitive advantage with Infor EAM Enterprise. Read More

Meka Pro Harnesses Analytics to Improve Profitability of Manufacturing Projects

  • Source: IBM
  • Written By:
  • Published:
In this case study, you'll find out how Finnish manufacturer Meka Pro was better able to achieve economies of scale and meet customer needs. Read More

NetSuite for Services Companies

NetSuite is a cloud-based business suite designed specifically for services companies. It streamlines business processes and provides a comprehensive back-office and front-office foundation, so you can accelerate the productivity and profitability of your services organization.  Read More

You may also be interested in these related documents:

Appreciative Inquiry Provides Bigger Returns in Process Transformation

This document tells the story of a recent appreciative inquiry with a large Australian Shire Council that engages the team in transforming a key permit management process, dramatically improving service levels and increasing employee and customer engagement. Read More

How to Optimize Business Processes and Profitability by Effectively Managing Content

Vendors of electronic report distribution and content management solutions typically emphasize the paper and related printing cost savings their products provide. But in fact, the real value of these technologies far exceeds these savings. Maximum benefits from electronic document and report management technologies derive not only from cutting obvious costs, but also from enabling dramatic improvements in business processes. Read More

Improving Profitability through Better Human Capital Management

Human capital costs account for at least half of the variable costs within a company. Yet this cost center is typically managed with less fiscal discipline, fewer business intelligence metrics, and more compromise than the more traditionally valued business aspects such as development and infrastructure.

Human capital management (HCM) needs best practices just like the other aspects of your business—a high turnover increases costs for training and knowledge transfer, while too many disengaged... Read More
 
comments powered by Disqus