Martial Arts Retailer Revolutionizes Enterprise Technology to Improve Operations and Customer Experience

Featured Software Research:

Using ERP to Deliver Ecommerce for Engineer to Order Companies

  • Source: IFS
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  • Published:
Engineer-to-order (ETO) companies can use enterprise software to implement eCommerce strategies in order to improve customer service, reduce waste, and increase profits. This white paper outlines the ways that enterprise resource planning (ERP) software can facilitate ETO eCommerce by opening portals to suppliers, project collaborators, and customers. Realize the benefits of eCommerce in the ETO setting with ERP software. Read More

11 Criteria for Selecting the Best ERP System Replacement

An enterprise resource planning (ERP) system is your information backbone, reaching into all areas of your business and value chain. That’s why replacing it can open unlimited business opportunities. The cornerstone of this effort is finding the right partner. And since your long-term business strategy will shape your selection, it’s critical that your ERP provider be part of your vision. Read More

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TEC 2012 Business Intelligence and Data Management Buyer's Guide

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  • Published: October 26 2012
The advent of new computing models and innovative technologies is reshaping the business intelligence (BI) landscape. Read this buyer’s guide to get the latest on major changes in the BI and data management space and know the important factors to consider when looking for a BI solution. You’ll also get detailed product comparisons, a comprehensive vendor directory, customer success stories, and thought leadership commentary.

New trends in BI. We will review some of the new trends... Read More

Reducing Turnover and Managing Change: How Retailers Can Benefit from a New Approach to Training and Talent Management

  • Source: Plateau Systems
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  • Published:
This paper examines how a talent management system (TMS) that integrates learning, performance management (PM), compensation, development, and succession planning can make a bottom-line difference in a retailer’s ability to reduce turnover, manage change, and achieve strategic goals. It also examines how retailers are using software-as-a-service (SaaS) solutions to make optimum use of budgetary and staff resources. Read More

Listen and Learn: Improving Operations by Using Customer Feedback

Customer service means being aware of needs, problems, and fears. Studies have shown that the cost of acquiring a customer is seven to ten times that of retaining a current customer. And according to The Harvard School of Business, even a 5 percent improvement in customer retention can boost profits up to 85 percent. How do companies retain a loyal and consistent customer base? They listen, learn, and adapt—find out more. Read More
 
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