McKinley Equipment Corporation: Elevating to Trusted Customer Service

  • Source: ServiceMax
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Understanding Reverse Logistics in Field Service Management

  • Source: IFS
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This white paper defines reverse logistics as it relates to aftermarket service, describes how it differs from forward logistics, and then discusses the difficulties inherent in selecting and using enterprise software to facilitate reverse logistics and repair processes including warranty repair, original equipment manufacturer (OEM) repair and handling return material authorizations (RMAs) from distributors. Download the paper. Read More

Selecting ERP for Oil and Gas Industry Contractors and Vendors

  • Source: IFS
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Suppliers to the oil and gas industry are under more pressure than ever before to increase quality, collaborate closely with the customer, and take on more project risk. Learn how enterprise resource planning (ERP) helps engineers procure construction companies, equipment fabricators, and service providers to meet the new demands from oil and gas companies. Download this white paper to learn more. Read More

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Elevating Your Procurement Organization from Knee-jerk Reactions to Predictive Analytics

For most companies, chief procurement officers (CPOs) need to maximize savings, focus on sustainability, manage supplier performance, and minimize supplier risk to ensure supply chain continuity. To do all this, CPOs are turning to procurement analytics—to identify areas of low performance, optimize procurement functions, and reduce costs. Know a four-step process to help you deploy and configure a procurement analytics program. Read More

The Collaboration Advantage: Customer-focused Partnerships in a Global Market

  • Source: The Economist
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Survey data shows that companies want to improve their strategic business partnerships. Reflecting on lessons learned from past business relationships, 60 percent of respondents say that in future they’ll place more emphasis on developing personal relationships and setting expectations with business partners. Find out how these companies are creating collaborative networks that include business partners and consumers. Read More

Case Study: American Crane & Equipment Corporation

American Crane & Equipment Corporation (ACECO) designs and manufactures electric overhead traveling cranes. Managing and tracking custom projects for accurate job costing is key—but ACECO’s legacy system involved labor-intensive, manual manipulation of data. ACECO saw that real-time job cost data was vital to operational performance. It found a solution with integrated functionality for all process operations. Learn more. Read More
 
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