Partner Relationship Management Solution Reduces Costs and Increases Productivity

Microsoft’s US Partner group manages relationships between the company and its 12,000 Microsoft Certified Partners. It needed an integrated solution for partner relationship management to reduce redundancy and replace the personal spreadsheets and custom tools its account managers were using. Learn how Microsoft deployed PartnerCentral by Click Commerce and implemented a single tool to manage all aspects of Microsoft’s partner relationships.

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Reverse Logistics for Service

  • Source: IFS
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Reverse logistics management for service requires specialized software that accounts for many transactions and processes unique to installed base support. By implementing a configurable solution that automates the end-to-end reverse logistics cycle, service organizations can increase productivity, improve the customer experience, and significantly reduce costs. Find out more. Read More

Why It’s Time to Evaluate Your Timekeeping System

Workforces today evolve quickly and they're tough to manage. And your job's harder if you're using outdated tools—it drags down productivity, raises costs, and increases your risk of noncompliance. But a modern, cloud-based workforce management solution can help you gain the visibility, insights, and management capabilities you need for an efficient and productive workforce.

Discover five reasons why you should update your time and attendance systems, and learn about the benefits of upgrading. Read More

Quality in Discrete Manufacturing: End-to-end Quality Ensures Satisfaction and Reduces Costs

Based on a survey of more than 200 respondents, this report explores how discrete manufacturers approach quality management. Specifically, it looks at how industry leaders take an enterprise-wide approach to quality management in order to ensure customer satisfaction while keeping costs to a minimum. Read More

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CRM: A Business Imperative during the Economic Downturn

  • Source: Sage
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The economic downturn means that businesses must capitalize on every opportunity to gain revenue. With the right customer relationship management (CRM) solution, you can protect current revenue streams and unearth new customer revenue opportunities—despite the most challenging market conditions. CRM helps ensure you deliver exceptional service to your current customers, building their long-term loyalty. Find out how. Read More

CRM Without Workflow Is Not CRM: How to Maximize Sales and Service Productivity

Since there are multiple vendors offering hosted customer relationship management (CRM) applications, the buyer’s toughest decision is finding a vendor that offers the many benefits that come from a workflow engine similar to those used in multimillion-dollar CRM deployments. Truth be told, CRM alone is not enough, as not all providers have a workflow engine which enables full process automation. Read More

ScotiaMcLeod

Upgrading to CRM solution increases value of relationships for financial services firm. ScotiaMcLeod (www.scotiabank.com) is the investment arm of Scotiabank, one of Canada's largest financial organizations with over $280 billion in assets. ScotiaMcLeod's financial advisors specialize in helping individuals and small business customers plan financial solutions for trusts, estate planning, borrowing and banking services. ScotiaMcLeod has more than 800 financial advisors working in 84 branches across... Read More
 
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