St. Marys Paper Ltd.: Customer Profile

St. Marys Paper Ltd. is a pulp and paper mill located in Sault Ste. Marie, Ontario (Canada). In 1989, it implemented a CHAMPS computerized maintenance management system (CMMS) to help reduce costs and improve efficiencies. In 1998, St. Marys decided to investigate potential vendors for a maintenance system upgrade. After reviewing several vendors, the mill again turned to CHAMPS.

Featured Software Research:

Introduction to Customer Relationship Management

The time when a company decides to move to customer relationship management (CRM) tools marks their progress to professionalism and profit in multiple ways. This introduction to CRM provides guidelines for companies contemplating this critical step in their development. Read More

Customer Bill of Rights eBook

Interactive voice response (IVR) technology allows a computer to interact with customers using voice and dual-tone multi-frequency (DTMF) tones via a keypad.

IVR can be invaluable to an organization, but the customer experience is crucial. Improving the customer experience means an enterprise can improve customer retention, improve customer satisfaction, and increase cross-selling and up-selling.

Download this eBook to learn ten factors that customers should expect and companies... Read More

You may also be interested in these related documents:

Vendor Profile: PTC's Offering for Retail, Footwear, and Apparel

  • Source: IDC
  • Written By:
  • Published:
This IDC Vendor Profile focuses on PTC’s FlexPLM product for the retail, footwear, and apparel (RFA) industry—a product that leverages the product lifecycle management (PLM) capabilities of PTC’s Windchill product line. Find out about PTC’s entrance into the RFA market, its acquisition of Aptavis, and its customer collaborations with companies such as Nike, Liz Claiborne, and Nordstrom for continuing product development. Read More
 
comments powered by Disqus