IFS Field Service Management Certification Report

IFS Field Service Management is now TEC Certified for online evaluation of field service management (FSM) solutions in the Customer Relationship Management (CRM) and Enterprise Research Planning (ERP) Evaluation Centers. The IFS Field Service Management solution intertwines service management, dynamic scheduling, and mobile capabilities. It is an ideal fit for organizations that require a combination of service jobs such as installation, quick break-fix jobs, some preventive maintenance, and other similarly fast-paced jobs. Download the IFS Field Service Management certification report now for product analysis and in-depth analyst commentary.

About This Report

IFS Field Service Management certified by: Raluca Druta, Research Analyst, Technology Evaluation Centers

Demonstration conducted by: Elaine Wimberly, Marketing Manager, IFS North America;  Jason Krohn, Director of Sales Engineering, IFS North America; Tom DeVroy, Vice President – Sales, IFS North America
 
Technology Evaluation Centers (TEC) is pleased to announce that IFS Field Service Management is now TEC Certified for online evaluation of field service management (FSM) solutions in the Customer Relationship Management (CRM) and Enterprise Research Planning (ERP) Evaluation Centers. The ERP and CRM Evaluation Centers enable you to compare and evaluate functionality based on TEC’s comprehensive model of FSM software. Data used in the Evaluation Centers are obtained from the vendor’s responses to TEC’s research questionnaire. Certification ensures that IFS has demonstrated IFS Field Service Management's support for specific real-world business processes chosen by TEC analysts; and that TEC analysts have analytically and comparatively reviewed research questionnaire data about IFS Field Service Management against known benchmarks.
 
Download the full report for an in-depth look at IFS Field Service Management with detailed functionality descriptions and comparison graphs. 
 


Report Contents

Company and Product Overview

IFS, a global enterprise resource planning (ERP) software provider, conducts business in seven regions around the globe. The vendor has two field service management (FSM) offerings: one is tightly coupled with the IFS ERP/financials software and serves enterprise asset management/computerized maintenance management software/maintenance, repair, and overhaul (EAM/CMMS/MRO) field service requirements, while the other is ERP independent or stand-alone and addresses the needs of high-volume/low-value service organizations. The latter works with both IFS ERP as well as other ERP systems from vendors such as SAP, Microsoft, and Oracle.
 
The primary competitors of IFS are Click Software, TOA, Astea, Servigistics (PTC), ServiceMax, to a lesser extent FieldOne, Oracle CRM (Siebel), and SAP CRM for Service. This certification report will explore the FSM software solution that IFS offers for the high-volume/low-value service market, which revolves around two main components: managing labor and managing parts. Read more
 
 

Benchmark Results for IFS Field Service Management

The benchmark graphs represent the quantity of support by IFS Field Service Management for the functionality within each module identified in the TEC Focus Indicator, on a scale of 100 points.
 
The TEC Focus Indicator™ shows you which types of functionality are likely differentiators for the IFS Field Service Management solution in the small business software space. Get the full results
 
 

Product Review: IFS Field Service Management


Ease of Use
Workflow Design
Ease of Implementation
Innovation
 
Get the full review

 

TEC Analyst Observations on IFS Field Service Management

IFS Field Service Management provides excellent core FSM functionality such as work orders, service performance management, scheduling, time and expense tracking, and field activity management. The solution includes extensive support for configuration, customizations, or third party add-ons, especially in the area of trend analysis and reporting.
 
 Organizations handling high-volume/low-task complexity field service activities—regardless of their size—are an ideal fit for the IFS Field Service Management solution owing to the product's ability to thoroughly manage labor and parts. In addition, the IFS product's mobile applications allow technicians to quickly respond to customer demands as well as benefit from process and task automation in the field. IFS Field Service Management's integration capabilities are particularly interesting for larger enterprises, which rely on several software products and require data consistency across systems. Read more

 

Detailed Functionality Graphs for IFS Field Service Management

The benchmark graphs represent the quantity of support by IFS Field Service Management for the functionality within each module identified in the TEC Focus Indicator, on a scale of 0 to 100 points.
 
  • Customer Engagement Management
  • Contract and Warranty Management
  • Work Order Management
  • Inventory, Logistics, and Parts Planning
  • Workforce Forecasting and Planning
  • Scheduling and Routing
  • Integration
  • Analytics and Reporting

Download the full report for an in-depth look at IFS Field Service Management with detailed functionality descriptions and comparison graphs. 
 

Featured Software Research:

Understanding Reverse Logistics in Field Service Management

  • Source: IFS
  • Written By:
  • Published:
This white paper defines reverse logistics as it relates to aftermarket service, describes how it differs from forward logistics, and then discusses the difficulties inherent in selecting and using enterprise software to facilitate reverse logistics and repair processes including warranty repair, original equipment manufacturer (OEM) repair and handling return material authorizations (RMAs) from distributors. Download the paper. Read More

4 Steps to Choosing the Right Device for Field Service Mobility

  • Source: IFS
  • Written By:
  • Published:
Choosing the right device for field service management needs is not easy. This white paper will guide you through the different factors, including your organization’s technology outlook, how a customer’s perceptions of you might be affected by the device, and how the hardware features make your employees more efficient. Know the four steps to consider for choosing the right device for your field service mobility needs. Read More

You may also be interested in these related documents:

Understanding Reverse Logistics in Field Service Management

  • Source: IFS
  • Written By:
  • Published:
This white paper defines reverse logistics as it relates to aftermarket service, describes how it differs from forward logistics, and then discusses the difficulties inherent in selecting and using enterprise software to facilitate reverse logistics and repair processes including warranty repair, original equipment manufacturer (OEM) repair and handling return material authorizations (RMAs) from distributors. Download the paper. Read More

4 Steps to Choosing the Right Device for Field Service Mobility

  • Source: IFS
  • Written By:
  • Published:
Choosing the right device for field service management needs is not easy. This white paper will guide you through the different factors, including your organization’s technology outlook, how a customer’s perceptions of you might be affected by the device, and how the hardware features make your employees more efficient. Know the four steps to consider for choosing the right device for your field service mobility needs. Read More

3 Tips for Integrating Field Service Management Software with ERP

  • Source: IFS
  • Written By:
  • Published:
Field service management software often needs to be integrated with other enterprise software. Learn the three essential tips for integrating your service management system with enterprise resource planning (ERP) software and other operational systems, data warehouses, or data sources. Read More
 
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