Savvion Inc. BusinessManager 7.5 for Business Process Management Certification Report

Savvion Inc.'s business process management solution, BusinessManager 7.5, is now TEC Certified. The certification seal is a valuable indicator for organizations who rely on the integrity of TEC’s research services for assistance with their software selection projects. Download this 24-page TEC report for product highlights, competitive analysis, and in-depth analyst commentary from TEC Analyst Kurt (Yu) Chen.

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Integrative CRM Enhances Midsize Business Agility and Performance

Customer relationship management (CRM) is more feasible and affordable than ever for midsize businesses. Learn what it takes to build a successful program in this report. Read More

Case Study: Blackbaud Inc

Blackbaud Inc is a provider of on-demand software and services for nonprofit organizations and offers an online constituent relationship management solution. This case study points to the business issues that Blackbaud was able to overcome using FinancialForce professional services automation (PSA) and identifies the project results. Read More

How Do Your BPM Metrics Measure Up?

While many business process metrics are “inside-out,” focused on efficiency, it can also be useful to look at them from the “outside-in,” focused on successful business outcomes. Accurate, relevant metrics are becoming increasing important to companies seeking to make smarter business decisions. As John Dixon, a Gartner Inc. research director, says: “BPM without metrics is just a shot in the dark.”

With the scope of process widening beyond traditional organizational boundaries to large-scale business networks, the dynamic nature of these networks will accelerate, contributing to the complexity that organizations will need to address. Plus technologies such as social, mobile, big data, analytics, and the cloud that are having to be applied to BPM further complicates matters. Approaches have to change from being reactive to proactive. To handle all of this should be intelligent software that uses business metrics and analytics.

This white paper takes a look at BPM metrics best practices, as well as how to establish a baseline and ensure BPM metrics support the organization’s key business outcomes. Read on to discover more about how using BPM metrics can help you achieve fact-based business innovation and transformation that can help your BPM metrics “measure up” so you can more easily achieve true business agility.  Read More

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