ViryaNet G4 Field Service Management Certification Report

ViryaNet G4 is now TEC certified in the field service management (FSM) solution space. The sophisticated best-of-breed FSM solution has been designed for medium and large service organizations. Optimizing day-to-day activities and operations for service organizations for improved business performance is at the core of ViryaNet’s market approach. Download the ViryaNet G4 certification report now for product analysis, comparison with the average field service management solution, and in-depth analyst commentary.

About This Report

Product: ViryaNet G4
Release date: April 2014
 
Certification by: Raluca Druta, Research Analyst, Technology Evaluation Centers
Demonstration conducted by: Ian Clements, Director, Pre-Sales; Aviram Hinenzon, VP Marketing

Technology Evaluation Centers (TEC) is pleased to announce that ViryaNet G4 by ViryaNet is now TEC Certified for online evaluation of field service management (FSM) solutions in the CRM and ERP Evaluation Centers. The CRM and ERP Evaluation Centers enables you to compare and evaluate functionality based on TEC’s comprehensive model of field service management software. Data used in the Evaluation Centers are obtained from the vendor’s responses to TEC’s research questionnaire. Certification ensures that ViryaNet has demonstrated ViryaNet G4's support for specific real-world business processes chosen by TEC analysts, and that TEC analysts have analytically and comparatively reviewed research questionnaire data about ViryaNet G4 against known benchmarks.

Download the full report for an in-depth look at ViryaNet G4 with detailed functionality descriptions and comparison graphs. 
 


Report Contents

ViryaNet’s Service Perspective Relies on Performance Management Methodology

With offices in the United States and Israel, ViryaNet offers a very sophisticated best-of-breed FSM solution. Optimizing day-to-day activities and operations for service organizations for improved business performance is at the core of ViryaNet’s market approach. The design of ViryaNet G4 has been well considered by the ViryaNet team, which began its journey into mobile workforce management software development with a very clear understanding that service organizations tend to have many competing priorities which impact the overall performance of their business.

Indeed, performance management is the most critical component of ViryaNet G4, as it participates in broader activities like setting overall company goals as well as more granular activities like work order definition, through a continual comparison of what is expected to actual circumstances. The solution doesn’t just help companies address business issues, it also sets standards for employees to improve the quality and agility of service delivery on an ongoing basis. Read more


Benchmark Results for ViryaNet G4

The TEC Focus Indicator presents the results of benchmarking ViryaNet G4 against the Industry Average. TEC calculates the industry average by using a normalized average of all of the data collected from several hundred products and how they support the several thousand features and functions of a software model.
 
The TEC Focus Indicator™ shows you which types of functionality are likely differentiators for the ViryaNet G4 solution in the small business software space. Get the full results


Product Review: ViryaNet G4

 

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TEC Analyst Observations on ViryaNet G4

ViryaNet G4 has been designed for medium and large service organizations with annual revenue over $51 million (USD) per year and that employ more than 250 people. Its target industries are energy providers, telecommunications, water utilities, health care and insurance, municipalities and government, general service providers, and retail/facilities management. Geographically, ViryaNet’s presence is strong in Western Europe and North America, and the software provider intends to expand, especially into South America and Eastern Europe.

The vendor delivers its mobile workforce management solution either on-premise or in the cloud. ViryaNet also uses a series of performance management methodologies to help service organizations meet their business goals. When assisting service organizations, ViryaNet ensures it understands the clients’ objectives and how they translate into measurable results. These discussions are not limited to the sales cycle, but occur throughout the entire relationship between the vendor and its clients. Read more

 

Detailed Functionality Graphs for ViryaNet G4

The benchmark graphs represent the quantity of support by ViryaNet G4 for the functionality within each module identified in the TEC Focus Indicator, on a scale of 0 to 100 points.
 
  • Customer Engagement Management
  • Contract and Warranty Management
  • Work Order Management
  • Inventory, Logistics, and Parts Planning
  • Workforce Forecasting and Planning
  • Scheduling and Routing
  • Integration
  • Analytics and Reporting

Download the full report for an in-depth look at ViryaNet G4 with detailed functionality descriptions and comparison graphs. 

Featured Software Research:

Understanding Reverse Logistics in Field Service Management

  • Source: IFS
  • Written By:
  • Published:
This white paper defines reverse logistics as it relates to aftermarket service, describes how it differs from forward logistics, and then discusses the difficulties inherent in selecting and using enterprise software to facilitate reverse logistics and repair processes including warranty repair, original equipment manufacturer (OEM) repair and handling return material authorizations (RMAs) from distributors. Download the paper. Read More

4 Steps to Choosing the Right Device for Field Service Mobility

  • Source: IFS
  • Written By:
  • Published:
Choosing the right device for field service management needs is not easy. This white paper will guide you through the different factors, including your organization’s technology outlook, how a customer’s perceptions of you might be affected by the device, and how the hardware features make your employees more efficient. Know the four steps to consider for choosing the right device for your field service mobility needs. Read More

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Transform Your Service Organization into a Performance-driven Leader

Performance management is key in service optimization. Without the ability to measure the business value of your actions, you are essentially driving blind, not knowing whether your decisions are taking you in the right direction. Measurement, however, is only as useful as your ability to translate it into action. See how to enact change throughout your organization via the agility of your solution and the processes to tie everything together. Read More

The 14-Step Guide to Building a Performance Management Framework in Field Service Organizations

When rolling out a mobile workforce management system, performance management is often the last thing to implement. But that’s not what should happen. Because performance management is a continuous effort that has a direct impact on your people, processes, and systems, start your performance management initiative today by following 14 steps to building a performance management framework for your field service organization. Read More

Performance Management Framework for Mobile Workforce Management and Field Service

Mobile workforce management is a complex process that includes workforce planning, assignment decisions, and plan execution. To align this complex process with your business goals, you need to measure your performance and develop various corrective actions. This white paper discusses performance management—and how you can measure, analyze, and make decisions about the performance of your workforce and service organization. Read More
 
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