Genesys is a provider of customer experience solutions. Genesys Utopy Customer Interaction Analytics employs a speech analytics engine and a text analytics engine to gain insight into the performance of customer service representatives and the customer experience. The solution provides functionality to categorize, search, and understand customer interactions.

Company Information:

2001 Junipero Serra Blvd.
Daly City , California, USA
Phone: 650-466-1100
Phone Toll Free: 888 436-3797
Fax: 650-466-1260