Neocase Software provides customer service solutions for shared service centers and customer support operations. The Neocase customer service technology platform can help large global corporations manage and optimize the performance and processes of their shared service and support operations.
Neocase Software solutions include
Neocase HR for human capital resource management (HCRM)
Neocase CS for customer service
Neocase CRM for customer relationship management (CRM)
Neocase FR for financial resolution
All Neocase solutions can be deployed on-premise or in a software-as-a-service (SaaS) model, and include functionality for web self-service, knowledge management, service level agreement (SLA) management, employee/partner case collaboration, executive dashboards, and automated workflows.
Neocase has more than 200 clients worldwide, including Air France, Renault-Nissan, L'Oreal, Brinks, Callidus Software, and International Decision Systems. The company is headquartered in Paris (France), with North American headquarters in San Francisco, California (US) and a Northern European branch in London (England).
Neocase is a privately held company whose investors include Iris Capital and CDC (Caisse des Dépôts).