For long, traditional outsourcing models seemed to misalign customer and vendor incentives. Actual results and risks related to quality and project management were never factored in contractual agreements and were generally borne by the customer.
The introduction of the "Pay for Results" paradigm by iGATE has become a game-changer in the IT and Business Process Outsourcing solutions market space. Such a Business Outcomes-driven solutions approach mitigates the inherent IT and common business risks of large projects and complex offshore practices and operations. More importantly for the customer, the risks are transferred to iGATE.