TEC has partnered with BPT Partners, the world's leading provider of customer relationship management (CRM) training and education.

CRM is one of the fastest growing business strategies and disciplines today. To help keep you up-to-date with best practices, BPT Partners provides e-learning training. Getting to the classroom is not always easy, but e-learning provides you with the opportunity to expand your professional education and training from the convenience of your own computer.

The first series of e-learning courses leads to a certificate in applied CRM strategy. These groundbreaking courses are based on the contemporary business strategies found in Paul Greenberg's bestselling book, CRM at the Speed of Light: Essential Customer Strategies for the 21st Century and on seminars given by internationally-renowned CRM business executives, consultants, and authors, Bruce Culbert, Jeff Tanner, Paul Greenberg, and Mike Chuchmuch.
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TEC has partnered with BPT Partners, the world's leading provider of customer relationship management (CRM) training and education to bring you CRM Certified™, CRM certification program designed for professionals and endorsed by Rutgers University Center for CRM Research, CRMGuru.com, the National CRM Association, and Greater China CRM.

The first series of courses lead to a certificate in applied CRM strategy . These groundbreaking courses are based on the contemporary business strategies outlined in Paul Greenberg's bestselling book, CRM at the Speed of Light: Essential Customer Strategies for the 21st Century and on seminars given by internationally-renowned CRM business executives, consultants, and authors, Bruce Culbert, Jeff Tanner, Paul Greenberg, and Mike Chuchmuch.

Why You Should Attend
Learn to

• Create customer-driven strategies that improve long-term customer equity and shareholder value
• Identify, acquire, service, and grow profitable customers
• Deploy a set of "best practices" for evaluating and implementing CRM process and technology innovation
• Design and optimize the customer experience that delivers the maximum value for value received
• Create organizational strategies and action plans that enable CRM success

Who You Should Attend
The training seminar is designed for executives, managers and professionals in

• Sales
• Marketing
• Customer support
• CRM industry, technology, and services
• CRM consulting and professional services

Attendees will receive a Professional CRM Certificate of Applied CRM Strategy.

2006 Fall Seminars start in September and include Washington , DC , Chicago , IL , and San Antonio , TX .
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E-learning, in partnership with RWD Technologies? is available anytime you are.
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