TEC - Technology White Papers for the Enterprise Market
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Technology White Papers & Case Studies for the Enterprise Market
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| Executive White Papers & Case Studies Newsletter |
January 17, 2009 Vol. 1, No. 597
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| TOP WHITE PAPERS & CASE STUDIES THIS WEEK |
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It's About Process (or The Ability to Be Responsive)
Technology Evaluation Centers
Because business processes are often communicated in an ad hoc and unregulated manner, it can be difficult to standardize processes across organizations, particularly larger ones. TEC analyst PJ Jakovljevic takes you on a guided tour through workflow automation—or business process management (BPM)—and shows how these solutions can help ensure standardized adoption of processes, with highlights on several key BPM vendors.
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Sales 2.0: Faster Sales in a Sluggish Economy
Genius.com
The Internet offers a wealth of information for buyers who can window-shop from their desks. Power has shifted to buyers, who no longer need to rely on salespeople for information. But sales managers can use Sales 2.0 to tap into these new buying habits to instantly interact with prospects and provide personalized service. Find out how Sales 2.0 can help you instantly view and serve prospects entering your online store.
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Measuring Success: Nine Sales Metrics Strategies for Customer Relationship Management Systems
Vendor Guru (Links to vendor site)
Customer relationship management (CRM) systems are becoming the centerpieces of broader customer—centric strategies to manage and coordinate information flow throughout a company. Users are increasingly using CRM to manage all phases of the business process, including sales force management. Discover nine strategies for using CRM software so you can make better use of sales metrics-for better sales management.
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How Enterprising Distributors Are Succeeding with Infor
Infor (Case study)
When it comes to the business challenges of the distribution industry, one solution does not fit all. Packaged with smart functionality to address key business issues, Infor's products have successfully fulfilled the needs of distributors worldwide. Learn how its enterprise relationship planning (ERP) and supply chain management (SCM) solutions have helped companies improve market position, streamline business processes, and more.
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But, I Thought the ERP System Was Going to Help Us with That!
Knoa Software
Here's an all-too typical scenario. Management at a multinational company decides to implement a standardized enterprise resource planning (ERP) solution. Everyone expects to cut costs and improve core end-to-end processes. But 13 months later, vital key performance indicators (KPIs) don't improve as planned. Discover how a company focused on user performance to bring its ERP reality back into alignment with its vision.
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Sales Enablement: User Acceptance Means More Sales
Sage
Productive salespeople can make the difference between your company's success or its ultimate failure. A new approach to sales productivity is emerging, and it focuses on the productive interaction between salespeople and customers. This sales enablement concept helps meet the needs of not only management, but also the frontline users—and it's the key to winning, retaining, and satisfying your customers.
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