| TOP WHITE PAPERS & CASE STUDIES THIS WEEK |
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CRM Without Compromise: a Strategy for Profitable Growth
SAP
Customer relationship management (CRM) is a customer-centric business strategy-not a technology. However, IT is a critical element of this strategy, not just to understand customer needs but to reshape business processes to meet customer expectations and empower employees to best serve the customer. Learn how CRM can help your business drive growth, maintain operational excellence, and enhance competitive agility.
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Phone Systems for Small, Medium, and Enterprise Business: Which to Buy?
CompareBusinessProducts.com
If you are thinking of investing in a voice over Internet protocol (VoIP) business phone system, you can avoid most of the pitfalls by choosing both your system and your provider wisely. This guide provides reviews on the leading five phone system brands in each category. You'll be able to see the differences between on-premise and hosted solutions, and get some help choosing the best phone system for your company.
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Sales Force Automation Buyer's Guide
Focus Research (Checklist/Buyer's Guide)
No matter how effective your sales staff is, there's always room to boost efficiency and increase sales. But how you go about doing so may be a point of contention. Sales force automation (SFA) solutions come in many flavors, but they don't all offer the comprehensive SFA functionality you need. Find out how to avoid the pitfalls of choosing SFA software, and get help matching your needs with the right solution for you.
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Malware Security Report: Protecting Your Business, Customers, and Bottom Line
Verisign
Unfortunately, malware code is not easily detectable and may infect Internet users' computers when they simply browse a Web site. This white paper will help you understand malware threats and how they can impact your business. You'll how criminals infect Web servers to make malware distribution possible, as well as techniques administrators can use to detect when and how attackers have compromised Web servers.
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A Question of Continuity: Maximizing Email Availability for Your Business
Symantec
This white paper looks at the value of email availability and how it can be improved. It examines the key characteristics and capabilities of each type of solution. And it looks in detail at an option that meets key requirements whenever an email availability strategy has to be planned, implemented and managed to time and to budget. IT professionals looking to improve their existing IT security should read this paper.
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6 Key Challenges Solved With End-to-end Human Resource Management
Sage
Human resource (HR) departments have an increasingly strategic role within an organization, particularly in the areas of recruiting, compensation, benefits cost containment, and employee development. But often the HR staff finds itself burdened with too many administrative tasks and never-ending paperwork. Learn about solutions that can help your HR department reduce routine administration and cut through complexity.
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