| TOP WHITE PAPERS & CASE STUDIES THIS WEEK |
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Customer Value Enhancement: Linking Strategy and Operations for Better Loyalty and Margins
SAP
Rapid convergence of communications, media and entertainment (CME) is driving telecom, cable, and content executives to seek more creative means to garner long-term customer relationships. But how does one go from lofty goal to measurable results? Customer value enhancement (CVE) is a predictive approach to linking front- and back-office functions through advanced business intelligence (BI) and analytics. Find out more.
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The ERP/BI Connection: Adding Value through Actionable Intelligence
Focus Research
Prompted by volatile markets and a troubled economy, the need to reduce costs is a top business driver impacting enterprise resource planning (ERP) strategies. Combine this need with the need for transparency, and the marriage of ERP with business intelligence (BI) becomes the perfect storm, igniting improved performance and visibility. This report from the Aberdeen Group is a benchmark to companies seeking these results.
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Selecting ERP Software for Engineer-to-order (ETO) Manufacturers
AX-iom ERP Inc
With more repetitive manufacturing moving offshore, North American manufacturers have had to develop their roles as complex manufacturers supporting both local and global markets with sophisticated products and manufacturing processes to meet the unique needs of their clients. Learn how this kind of engineer-to-order (ETO) manufacturing requires specialized enterprise resource planning (ERP) functionality.
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The Best-of-class Financial Systems Strategy: An Alternative to ERP Platforms
Technology Evaluation Centers
This white paper features insight from the UNIT4 group about issues facing companies that need an adaptable financial system but not necessarily a full-blown enterprise resource planning (ERP) solution. Also included are TEC's suggestions for identifying financial system functionality that supports your organization's changing processes, and a checklist for soliciting such information about enterprise software solutions.
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Best Phone Systems for a Successful Call Center
CompareBusinessProducts.com
The phone system in your call center should help you achieve some very specific objectives, such as: increasing revenue opportunities, reducing costs, maximizing productivity, and improving customer satisfaction. This paper reviews seven leading call center phone systems in order to help phone system buyers make the right purchasing decisions on phone system features, reliability, scalability, and cost effectiveness.
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Maximizing Performance of the Entire Manufacturing Enterprise
Plex Systems
Today's manufacturing supply chain is challenged with increasing quality mandates, cost reductions, and delivery improvements. Technology plays a key role in a company's ability to build and manage an effective supply chain. Discover the next wave of innovative supply chain solutions, and find out how one manufacturer used them to reduce cost, lead times, and inventories throughout its entire supply chain.
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