Vendor Spotlight: KANA Software
Gabriel Gheorghiu
Welcome to TEC's Vendor Spotlight series. This installment focuses on KANA Software, a company founded in 1996 that has evolved from e-mail management into service experience management. See how KANA's software and service offerings help more than 600 customers manage the entire customer service lifecycle, from initial customer contact through to satisfaction survey responses or peer-to-peer sharing of the customer experience.
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Reference Guide to Supply Chain Management (SCM) Features and Functions
Anne Le Bris and Melissa Vaes, with contributions from TEC analyst data
This guide to supply chain management (SCM) functions/features will help you determine which SCM features are a high priority for your organization. Learn about SCM functions and features for WMS, TMS, international trade logistics (ITL), supplier relationship management (SRM), demand management, supply chain analytics, order management, service parts planning, and more.
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The Path to ERP for Small Businesses, Part 2: Evaluation of ERP Software
Gabriel Gheorghiu
If you've gone through the research phase while looking for ERP, the next major step is the evaluation process. At the end of it, you should have a shortlist of products that best fit your needs, which will be used in the final stage: the selection.
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The Path to ERP for Small Businesses - Part 1: The Research
Gabriel Gheorghiu
Most consultants agree that there are three stages that precede a software implementation project: research, evaluation, and selection. This three-part article will describe each of them, providing tips and real life examples that will help small businesses better understand what they need and how they can find the best product and vendor for them.
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TEC Spotlight Report: Sage Accpac ERP
David Clark
In this Spotlight Report, TEC's Managing Editor David Clark examines Sage Accpac ERP. Learn about the product's history and market positioning, as well as its strengths, competitors, and challenges. Also featured in this Spotlight Report: a high-level overview of Sage Accpac ERP functionality.
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Your Reference Guide to SMB Accounting Software Features
TEC staff
This reference guide provides insight into the accounting features and functions currently available on today's market for small to medium businesses (SMBs). It will help you determine which features your organization needs—and doesn't need.
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