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N E W S L E T T E R
 March 27, 2003  Volume 4, Issue 890
  
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       Headline News
Xchange Adds To The List Of CRM Point Solutions' Casualties
by P.J. Jakovljevic
Xchange's protracted troubles and its recent inglorious demise and subsequent auctioned sellout may prove the fact that the CRM point providers without a clear differentiating value proposition and without enough resources have not much to look for out there in the long run other than to find an honorable exit strategy.

  
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       Today's News Analysis
Will A Big Fish's Splash Cause Minnows' Flush Out Of The CRM Pond?
Part Two: Challenges and User Recommendations
by P.J. Jakovljevic
The ultimate success of Microsoft CRM will be judged by its follow-up releases. While Applix’ decision to abandon the CRM space and suddenly re-focus on BPM may be regarded as a not quite deliberate move, but rather as a sudden act of taking another plunge. Is the Applix move a harbinger of the future for smaller CRM vendors?

  
       Today's Technology Note
Resurrection, Vitality And Perseverance Of Former ERP 'Goners'
Part Five: User Recommendations
by P.J. Jakovljevic
Going forward in the near to mid term, enterprises will focus most of their budgets on improving and better leveraging already installed applications. All the vendors in case seem positioned well to respond to these requirements, given their value propositions that appeal to their respective markets but they will have to further reinvent themselves to take on more service-oriented architectures.

  
  
 
 
 
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Last updated 3/26/2003 2:57:57 PM