Knowledge management—the process of identifying, creating, and distributing knowledge—can get you some powerful business results.

However, no organization can use information to improve performance and productivity if most of its content is locked away in isolated departmental silos. The solution lies in enterprise content management (ECM) systems, but which type is right for your organization? Find out in this guide to ECM, The Quest for the Right Self-service Model: Enterprise Content Management Suite or Integrated Best-of-breed?

What are wikis—and why should you care? The wiki trend is fostering the kind of corporate collaboration that not only empowers employees, but also speeds up the process of innovation. Get a handle on wikis, and what they can do for your organization, in the informative white paper A Short Guide to Wikis. In Knowledge Management: The Core of Service Resolution Management, you’ll also find out how you can use knowledge management systems to access, segment, and distribute the kind of information customers are increasingly demanding.

The explosion of Internet content today means that even media companies are struggling to get a handle on content distribution channels. Find out how industry leaders are tackling the sticky problem of intellectual property rights, in Digital Publishing: Maximizing Revenue by Meeting the Demand for Customized Content.

Planning to implement a new content management system (CMS)? Need to upgrade your current app? Kick off your CMS selection process with TEC’s CMS Evaluation Center.

Larry Blitz - Senior Editor