SaaS solutions are hot these days. Subscription-based, remotely hosted, and delivered over the Internet, they do away with the need for complex implementations and an IT infrastructure. Small wonder, then, that SaaS solutions for enterprise resource planning (ERP), customer relationship management (CRM), and business intelligence (BI) are becoming very attractive to small and mid-sized businesses.

In the TEC podcast From Local to Hosted: The Story of One Company’s Migration to On-demand ERP, you’ll get the inside story of how an international manufacturing concern with a traditional, local, enterprise system unexpectedly shifted gears to end up with an on-demand, remotely hosted ERP solution.

To get the full story on all that SaaS has to offer in terms of convenience, simplicity, and upfront cost savings, check out SaaS-ing the Manufacturing Opportunity.

In the white paper Hosted CRM Buyer’s Guide: Choose the Right Solution for Your Business, you’ll discover how to get the most out of a CRM solution while reducing operating costs and increasing overall profitability.

Also, in Bolstering the Call Center with Service Resolution Management Processes, the final installment of our three-part series on CRM, you’ll find out why customer service enablement and the nurturing of customer relationships are showing serious signs of overtaking customer acquisition as the main focus of CRM solutions.

For a shortlist of ERP or CRM solutions, including SaaS vendors, designed specifically for your organization’s size, industry, and business model, visit TEC’s ERP and CRM Evaluation Centers

Larry Blitz - Senior Editor