Until quite recently, electric utilities had no choice but to use separate best-of-breed solutions for their generation, transmission, distribution, and financial units. But that's all changing, as the big vendors scramble to provide them with an integrated solution that bridges the gaps between their current systems, while offering top-in-class functionality.

With the number of parallels between the operations of mining companies and manufacturers whose products are sold on store shelves, mining companies should be able to benefit from ERP systems just like manufacturers do—and they can. Find out how in today's feature article.

Customer information systems (CISs) are mission-critical cash registers for the utilities industry. But CIS projects have earned a reputation for being disruptive to business, very expensive, and always behind schedule. Learn about the perspectives on strategic CIS assessment frameworks, and how a structured solution can help you improve the agility of CIS without making a huge investment.