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Customer Service: Getting Yours from Routine to Top-notch
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Everybody wants to deliver great customer service, but few actually succeed. If you want to go from being a wannabe to a pro when it comes to knowing and pleasing your customers, find out why measuring individual employee's performance is the best way to get there.Customers and prospects want it. It can help vendors make sales. It's relatively cheap and easy to do. So why don't vendors put videos on their web sites to show end users and potential customers how their software really looks, feels, and works? Today's feature blog post looks at that question from a frustrated end user's point of view, something you can probably relate to. Your call center is often the only point of contact your customers have with your company—it's your chance to either satisfy them or turn them off. Today's second blog post looks at how one call center set up its protocols to make sure that problems got solved, and that customers walked away satisfied from the experience.
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Read the white paper: How Employee Satisfaction Can Improve Customer Service
Read the blog post: Show Me, Don't Sell Me
Read the blog post: Call Center Protocols: Getting Problems Solved!
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