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Newsletter Archives

The TEC Newsletter is packed with articles, reports, white papers, and case studies; links to podcasts and webcasts; and listings for live events. Our research covers a variety of topics, including enterprise trends, market news, management information, and product and vendor reviews. Scroll down to read past newsletters. Not subscribed yet? What are you waiting for? Register for free today.

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Soluciones que promueven la colaboración en la empresa
2/4/2008 12:00:00 AM
Enterprise resource planning (ERP) used to be exclusively for big corporations. But today, more and more ERP solutions are being developed for small to medium businesses (SMBs) from the ground up. With a large and growing choice out there, how do you determine which ERP system is right for your organization? Look no further than the white paper Mid-market ERP Solutions Buyer's Guide for some answers.

Read Soluciones que promueven la colaboración en la empresa

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What to Look for in a Sales and Operation Planning (SOP) System
2/1/2008 12:00:00 AM
Integrating a sales and operation planning (SOP) system with your existing enterprise resource planning (ERP), supply chain management (SCM), and business intelligence (BI) software can merge the data from these different systems into a powerful, coherent picture of the entire organization. Find out what to look for in an SOP system for your organization in How to Evaluate a Sales and Operation Planning System.

Read What to Look for in a Sales and Operation Planning (SOP) System

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How to Evaluate a Sales and Operation Planning System
2/1/2008 12:00:00 AM
The features available in today’s sales and operations planning (SOP) systems make these systems indispensable assets for an organization. Reporting tools and graphical representations are just a couple of these key features. Find out what else to look for in an SOP system.

Read How to Evaluate a Sales and Operation Planning System

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CRM Showdown! -
1/30/2008 12:00:00 AM
For this Vendor Showdown, we looked at all three of the main customer relationship management (CRM) modules: sales force automation, marketing automation, and customer service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these three modules in our CRM Evaluation Center were given equal weight and priority. In other words, no area of functionality was treated as being more important than any other …

Read CRM Showdown! -

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CRM Showdown!
1/30/2008 12:00:00 AM
For this Vendor Showdown, we looked at all three of the main customer relationship management (CRM) modules: sales force automation, marketing automation, and customer service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these three modules in our CRM Evaluation Center were given equal weight and priority. In other words, no area of functionality was treated as being more important than any other …

Read CRM Showdown!

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Taking CRM to the Next Level
1/28/2008 12:00:00 AM
For a good intro to the who, what, when, where, and why of information security—not to mention some of the key do's and don't—heck out the latest TEC blog, Information Security 101: An Introduction to Being Compliant and Protecting Your Assets.

Read Taking CRM to the Next Level

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Minimizing the Cost of Vendor Technical Support
1/25/2008 12:00:00 AM
When calculating total cost of ownership (TCO) of a software solution, beware the potential impact of vendor technical support. Poor post-implementation technical support can throw your TCO—and return on investment (ROI)—calculations right out the window, as you'll discover in the TEC article Minimizing the Total Cost of Technical Support for Enterprise Applications.

Read Minimizing the Cost of Vendor Technical Support

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Minimizing the Total Cost of Technical Support for Enterprise Applications
1/25/2008 12:00:00 AM
Many organizations don't follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise software solution. The fact is, poor technical support can have a severe impact on a solution's total cost of ownership.

Read Minimizing the Total Cost of Technical Support for Enterprise Applications

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The Demo Crime Files!
1/23/2008 12:00:00 AM
This article is part of the continuing education all software demonstrators need to ensure their fundamental skills remain sharp. It points out three common 'crimes' made in demonstrations, how to recognize them, and suggests alternative approaches.

Read The Demo Crime Files!

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The Biggest Product Demonstration No-no’s
1/23/2008 12:00:00 AM
Speaking the prospect's language and addressing his or her concerns in your product demonstrations might seem like the obvious thing to do, but all too often sales are lost because the fundamentals of good demo presentation are forgotten. Discover the biggest product demonstration mistakes to avoid in the TEC article The Demo Crime Files!

Read The Biggest Product Demonstration No-no’s

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