Newsletter Archives

Interested in reducing HR call volume and transaction costs, while improving workforce productivity, company data accuracy, and employee satisfaction and retention? Learn how in today’s executive guide to employee-self-service (ESS).

If you still think HR is mostly about handing out gold watches and planning the company Christmas party, you may be surprised to discover an HR reality that is both highly diversified and critical to the company’s health and well-being.

Read Discover a Human Capital Management Solution with the Power of Analytics

If you’re comparing finance and accounting (ERP) software, here’s a good way to make sure you’re asking all the right questions.

For a look at the challenges facing process manufacturers today—and there are many—we recommend today’s feature article.

Read Your Guide to Selecting Process ERP Software

Customers and prospects want it. It can help vendors make sales. It’s relatively cheap and easy to do. So why don’t vendors put videos on their web sites to show end users and potential customers how their software really looks, feels, and works? Today’s blog post looks at that question from a frustrated end user’s point of view, something you can probably relate to.

Your call center is often the only point of contact your customers have with your company—it’s your chance to either satisfy them or turn them off. Today’s blog post looks at how one call center set up its protocols to make sure that problems got solved, and that customers walked away satisfied from the experience.

Read Customer Service: Getting Yours from Routine to Top-notch

For an in-depth look at outsourcing and supplier management at a global level—both blessings and curses—check out today’s second feature article.

With small margins, stiff competition, and complex supply chains, original equipment manufacturers (OEM) have to carefully and efficiently manage their relationships with contract manufacturers if they expect to make a buck. Here’s how to turn those relationships into a win-win proposition.

Read Should You Outsource Software Development to China?

Outsourcing and offshore manufacturing can be a double-edged sword: efficient and profitable when everything goes as planned, a potential black hole for margins and profits when the unexpected happens. Here’s a look at a response management program that enables you to respond quickly and effectively to on-the-fly changes in your supply chain, resulting in improved operating peformance.

Today’s interconnected global supply chains are more efficient, yet more at risk than ever before. A supply chain interruption ranging from supplier bankruptcies, to natural disasters, to geopolitical problems could shut your production down cold. Find out what you can do to assess your risk—and prevent the collapse of your supply chain—in today’s feature blog post.

Read How to Free Up Cash in the Current Global Credit Freeze

Here’s a look at Microsoft’s business solutions’ underlying platforms, including where they originated, which Microsoft solutions share the same platforms, and where Microsoft’s platform strategy is heading. It’s all in today’s second feature blog post, along with links for a free evaluation of a half-dozen Microsoft ERP and CRM solutions.

Today’s feature white paper examines the benefits of running Dynamics CRM 4.0, Microsoft’s flagship customer relationship management (CRM) solution. See how you can save money on a CRM solution that extends Microsoft Outlook into a central location for all customer data, lead information, marketing pitches, and sales call information.

Read The Benefits of Going All-Microsoft: Fact or Fiction?

Here, then, are three lighthearted, tongue-planted-firmly-in-cheek looks at enterprise software—two that view software selection from, well, let’s just say, unusual angles, and one that pokes gentle fun at the often mind-bending language of white papers …

Read A Lighthearted Look at Software Selection

Today’s feature case study looks at a midsized appliance manufacturer forced to implement a radio frequency identification (RFID) solution in order to meet Wal-Mart’s distribution requirements. It was a classic case of come through or lose the business. Here’s how they pulled it off.

Today’s feature article gives you a closer look at the history, rise, and functionality of ERP-distribution software—a powerful combination of traditional ERP and supply chain management (SCM) designed to meet the complex needs of global manufacturing.

Read How Bad Can It Get? Challenges in the Distribution Industry

Today’s feature blog post gives you a look at some of the issues involved in switching over from paper-based patient records to an electronic system, as well as a list of questions to ask before you commit to an EMR solution.

To get an overall grasp on the history of EMR, its benefits, and the challenges to an EMR implementation, check out today’s feature article.

Find out about a 360◦ solution designed to help health plan providers increase sales by applying “best-selling” practices to every prospect, at every touch point, in the sales and marketing cycle. It's in today's feature white paper.

Read Focus on Healthcare: Electronic Medical Records