With all the libraries written about customer service, you'd think it was as complex as rocket science. But when you get right down to it, delivering truly excellent customer service turns on one basic, easy-to-understand concept.
Microsoft Dynamics CRM has undergone tremendous growth in the last couple of years, and TEC Principal Analyst P.J. Jakovljevic knows why. Learn all about the market position, technology, and deployment options behind this highly successful CRM offering in P.J.'s in-depth two-part report.
Microsoft Dynamics CRM: Much More Than Meets the Eye: Part 1 | Part 2