Comparing On Demand Customer Relationship Management Service Alternatives

December 05, 2005
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NEWSLETTER
Monday, December 5, 2005  Volume 4, Issue 1736
Get The Facts …
Comparing On Demand Customer Relationship Management Service Alternatives
by Jim Berkowitz
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality; vertical, industry-specific features; and accounting-related features. When evaluating and selecting a CRM solution, enterprises must be aware of the potential issues associated with functions and features that are not part of core CRM functionality.
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Last updated 12/2/2005 3:21:35 PM