CRM For Complex Manufacturers Revolves Around Configuration Software

November 08, 2002
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N E W S L E T T E R
 November 8, 2002  Volume 3, Issue 762
  
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       Headline News
CRM For Complex Manufacturers Revolves Around Configuration Software
by P.J. Jakovljevic
While pundits have been debating whether the configuration software deserves to be a CRM module on its own, it is certainly a part of the much broader CRM class of products, which typically includes front-office applications for sales force automation (SFA), marketing automation, and field service/call center management.

  
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       Today's News Analysis
PowerCerv Finally Overpowered By The '02 Hurricane Season
Part 2: Strengths and User Recommendations
by P.J. Jakovljevic
Although ASA seems to have obtained an intriguing complementary product offering and a modest client base for almost next-to-nothing cost, it has to quickly articulate a clear and assuring message to the market that it can and will execute a strategy for enhancing PowerCerv product lines for a foreseeable future.

  
       Today's Technology Note
The Fatal Flaws for Process Manufacturers
by Olin Thompson
Every piece of software you consider holds the potential for fatal flaws. Miss the fatal flaws and it is difficult to project what the future holds for you. Process manufacturers have greater odds of running into Fatal Flaws than other companies.

  
  
 
 
 
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Last updated 11/7/2002 10:54:54 AM