Selecting an Outsourcing Provider--Art or Science?

Selecting an Outsourcing Provider--Art or Science?
by A.B. Maynard
Many companies base their outsourcing provider selection on only one aspect of the outsourcing relationship. Some decide on a perception of cultural fit and on the rapport and relationship developed during the sales cycle between the company's senior management and the outsource provider's sales representative and executive team. A number of companies drive their selection process via a checklist-driven, skill-matching process that attempts to find and select the best fit, while other companies select their provider based solely or primarily on price. With many different aspects to consider, how can a company ensure they have made the right choice in selecting an outsourcing provider? 1. Defining the Problem 2. Where to Begin 3. Key Success Factors 4. Selection Process 5. Recommendations