Technology Evaluation Centers - Newsletter
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Wednesday March 10, 2010 | Spotlight on CRM | Vol.3 Issue 29
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Social CRM: Fact or Fiction?
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Here's an interesting question for you: What do you get when you combine social media with CRM? TEC Analyst Gabriel Gheorghiu looks at this issue of marrying a purely commercial tool with a genuine social phenomenon—and his conclusions may surprise you.
You wouldn't use a typewriter to write up a business letter—that's old-fashioned. But using a generic, vanilla ERP system to run a modern business makes almost as little sense. In his latest report, TEC Principal Analyst P.J. Jakovljevic makes the case for finally moving to industry-specific ERP solutions.
In this high-tech era, why is it still virtually impossible to book a doctor's appointment online? If you've ever asked yourself the same question, here's your opportunity to discover why online medical scheduling is an idea whose time has still not yet come. |
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Compare CRM Solutions
To compare CRM solutions based on your organization's needs and characteristics (size, industry, business model, geographical markets, IT platform and requirements, etc.), visit TEC's CRM Evaluation Center. It's fast and easy, and you'll get the results immediately.
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Last updated 3/9/2010 3:53:16 PM
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