Featured Software Research:

Moving Beyond Your Mobile Blind Spot: An App Centric Approach to Enterprise Mobility

Between 55% and 65% of enterprises allow some type of bring your own device (BYOD), according to J. Gold and Associates’ research. While companies tend to have mobile strategies, there are often gaps within those strategies that overlook factors like changing technology requirements and security breaches. This report looks at the crucial factor of security, compares mobile security solutions, and details prioritizing the user experience. Read More

Enriching Your Customer Experience with Proactive Customer Communications

Proactive customer communications (PCC) is any outbound communications solution that delivers proactive notifications, alerts, or other messages. Done right, PCC turns often-dreaded telemarketing calls or ignored direct mail into important alerts and updates.

Today, PCC is being used across industries, including financial services, telecom and utilities, travel and hospitality, healthcare, retail, and pharmaceuticals. PCC can help businesses in many industries and of all sizes deliver greater... Read More

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Targeted Trojans: The Silent Danger of Clever Malware

IT managers face heavy demands, limited resources, and a highly mobile workforce. These challenges make it difficult to keep employees secure. This paper discusses the modern Trojan attack. It explores the methodology hackers use to select a target and develop an attack, and cites examples of successful Trojans. Learn more about security solutions that can help protect your organization from targeted Trojans. Read More

10 Warning Signs that Your ERP System Is Killing Your Business

Today’s manufacturers face rising costs, increased competition, and changing customer requirements. If their enterprise resource planning (ERP) solutions are not up to par, these companies face dizzying levels of complexity, duplicated effort, and poor product quality and customer service. Learn how to tell whether your ERP system is killing your business, and how a new approach to business systems can help you thrive. Read More

Building the Customer-centric Enterprise

  • Source: The Economist
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The insurance industry’s turn from an underwriting-oriented vision to a customer-centric view has been painfully slow. Success isn’t just a matter of delivering superior products and services, but of incorporating customer insight into enterprise strategy on an ongoing basis. Learn how you can use your customer segment data for customer analytics that can help you determine which segments to grow and which to retain. Read More
 
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