Featured Software Research:

4 Steps to Choosing the Right Device for Field Service Mobility

  • Source: IFS
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Choosing the right device for field service management needs is not easy. This white paper will guide you through the different factors, including your organization’s technology outlook, how a customer’s perceptions of you might be affected by the device, and how the hardware features make your employees more efficient. Know the four steps to consider for choosing the right device for your field service mobility needs. Read More

Using Service Management Software to Enhance the Customer Experience

  • Source: IFS
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These days, high quality is a customer expectation; product features and related service become competitive differentiators. So how can service management software for field service and for depot repair be leveraged to drive up customer satisfaction levels, increase sales of service offerings, and thereby drive revenue and margin? Read this whitepaper to learn more, with a special emphasis on some of the new and emerging technologies that best-in-class companies will adopt in the months to come. Read More

Put the Customer First: Managing the User Experience

Customers are demanding increasingly high levels of service—they want what they want, as soon as they want it. Networks need to be faster than ever, and more reliable, to satisfy exacting customer standards.

While organizations often rely on a patchwork of network resources to deliver their services, customers expect their experience to be seamless. Network managers need to monitor those resources more proactively for a holistic view that considers network availability, network performance,... Read More

You may also be interested in these related documents:

The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010

This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways. Read More

Managing Risk in Perilous Times: Practical Steps to Accelerate Recovery

  • Source: The Economist
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As financial institutions look to the future, there’s bound to be a careful reappraisal of the role and responsibilities of risk management. Were the tools available to risk managers fit for purpose? Was the approach to risk management appropriate? Examine lessons that have been learned from the current financial crisis, and get 10 tips to help you address weaknesses in risk identification, assessment, and management. Read More

Business Agility for Communication Service Providers: A Few Simple Steps Are a Great Way to Start

In today’s market, customers have no patience for companies that let their size and complex product lines slow them down. The challenge for communication service providers (CSPs) is to leverage their size and complex service offerings to keep pace with competitors. Discover how a next-generation configuration solution can provide you with the tools and the service agility you need to meet and exceed customer expectations. Read More

Three Es of CRM

  • Source: TSC
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With product lifecycles accelerating and pricing pressures increasing, organizations must focus on delivering unique customer experiences to differentiate themselves from the competition. Customer relationship management and enterprise resource planning technologies play a critical enabling role. Read More
 
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