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Unified Communications Guide: The Business Case for Unified Communications in the Contact Center
Source: Ziff Davis One of the most important trends these days in unified communications (UC) is extending these capabilities to the contact center. Generally in the past, UC deployments have been focused on employee communications, but contact center agents utilize many UC features and a strong business case can be made for implementing UC in your contact center. This guide addresses the main considerations to support this business case for companies of all sizes. Read More...
Webinar: Expanding BI's Potential with Predictive Analytics
Source: Technology Evaluation Centers Published On: October 22 2013 Business intelligence (BI) is an essential decision-making tool. But it can do even more for you when you power it with predictive analytics. In this IBM TechTalk webinar, Jorge Garcia, senior BI and Data Management analyst at Technology Evaluation Centers, will show you how predictive analytics goes beyond traditional analysis of past and present data to help you "see ahead." Read More...
Product Analysis Report: IBM Cognos and SPSS Solutions
Written By: Jorge Garcia Published On: December 17 2013 Many organizations today have come to realize that using data effectively should be a key component of their business strategy. Businesses can expand and improve the information analysis capabilities gained through BI by using predictive analytics to anticipate risks and outcomes, predict trends, and discover unseen patterns in data. IBM SPSS solutions provide a complete set of predictive analytics capabilities and a flexible set of integration points with Cognos Business Intelligence. Read the report to learn more about how IBM Cognos software capabilities can be extended with the use of IBM SPSS predictive analytics capabilities. Read More...


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Case Study: Chevron (Webinar Transcript)
Source: IBM This white paper is a transcript of an IBM White Glove Events on-demand webinar. In it, you’ll learn how Chevron improved business decision-making by extending SAP NetWeaver data and applications with IBM Cognos 8 Performance Management. Speakers include Daisy Woodhams, senior VI design architect at Chevron, and Sharon Maxon, global category analyst for the consumer packaged goods category at Chevron. Read More...
Case Study: Nike (Webinar Transcript)
Source: IBM This white paper is a transcript of a webinar hosted by SAP Insider and presented by IBM Cognos Software. In it, you’ll Discover how Nike—a leading global manufacturer and marketer of athletic footwear, apparel, and equipment—leverages SAP with IBM Cognos solutions to improve its planning and financial performance management process, driving additional business value. Read More...
Case Study: FirstEnergy Corp. (Webinar Transcript)
Source: IBM This white paper is a transcript of a webinar hosted by SAP Insider and presented by IBM Cognos Software. In it, you’ll find out how FirstEnergy Corp., a leading diversified electric company headquartered in Akron, Ohio (US), uses the unified performance management platform of IBM Cognos 8 business intelligence (BI) to enhance the value of its investment in SAP. Read More...
A Unified Remote Access Approach
Source: Blue Coat Systems Virtual private networks (VPNs) are optimized to perform specific functions within the remote access architecture. But deploying the often complex mix of approaches for managed and unmanaged devices can affect your security. Blue Coat RA provides a new approach that bridges the gap between traditional and endpoint security technologies—helping businesses meet remote access requirements in a simple, cost effective manner. Read More...

 
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