Featured Software Research:

Unified Communications Guide: The Business Case for Unified Communications in the Contact Center

One of the most important trends these days in unified communications (UC) is extending these capabilities to the contact center. Generally in the past, UC deployments have been focused on employee communications, but contact center agents utilize many UC features and a strong business case can be made for implementing UC in your contact center. This guide addresses the main considerations to support this business case for companies of all sizes. Read More

A Business Risk Approach to IT Governance

  • Source: IBM
  • Written By:
  • Published:
As corporate IT infrastructure increases in size and complexity, corporations are recognizing the need for a better mechanism for assessing IT’s role and alignment to the key corporate initiatives. What began as a series of best practices has evolved into the field known as IT governance. This white paper is for business and technical people and introduces the key concepts and challenges with IT governance and the IT governance solution provided by IBM. Read More

You may also be interested in these related documents:

Enterprise Unified Communications Comparison Guide

This handy grid gives you an at-a-glance comparison of six leading enterprise unified communications providers—including Cisco, IBM, Microsoft, and ShoreTel—and breaks down the basic pricing, messaging and conferencing features, and the telephony and mobile features you need to make an informed buying decision. Read More

IT Security Guide: Unified Threat Management

While large enterprises have the resources to manage an overly complex series of inline devices and the requisite staff to perform all manner of security functions, small to medium businesses (SMBs) cannot afford to deploy them all, even though they are subject to the same level of attacks. Unified threat management (UTM) is the gateway security solution that has evolved along with the rise of enterprise security threats. Read More

Case Study: Chevron (Webinar Transcript)

  • Source: IBM
  • Written By:
  • Published:
This white paper is a transcript of an IBM White Glove Events on-demand webinar. In it, you’ll learn how Chevron improved business decision-making by extending SAP NetWeaver data and applications with IBM Cognos 8 Performance Management. Speakers include Daisy Woodhams, senior VI design architect at Chevron, and Sharon Maxon, global category analyst for the consumer packaged goods category at Chevron. Read More
 
comments powered by Disqus