A Down-to-earth look at Cloud Computing
BMC Software Tuesday, July 28, 2009
Is cloud computing going to take over the data center as we know it? Join us as we talk about cloud computing with the chief architect of open source strategy at BMC Software. Listen in as we discuss some of the benefits of cloud computing, crack open a few myths, explore how cloud computing currently fits into the data-center picture, and talk about some new open-source players in the cloud.
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Taking the Service Desk to the Next Level
BMC Software Tuesday, July 28, 2009
Listen to this conversation with Doug Mueller to learn how standards and processes have evolved to bring us the service desk of today and tomorrow. Discover which changes in direction surprise even Doug as he builds architecture for efficient service desks. Doug's enthusiasm for taking the service desk to the next level is noticeable in this podcast, and you just might come away with some new perceptions of the service desk of the future.
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ITIL in Tough Economic Times
BMC Software Tuesday, July 28, 2009
Are you looking for new inspiration to move forward with ITIL in these tough economic times? Join us as we talk with Erin Casteel, solutions architect with BMC Software, and draw on Erin's wealth of experience as an ITIL consultant. Learn how you can avoid reinventing the wheel, what it really means to sell ITIL in the organization, and why it pays to find opportunities in times of crisis.
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Preparing Your Business Services for the Future
BMC Software Tuesday, July 28, 2009
Would you trust your network monitoring tools enough to know when something is truly halting a business service? Join us as Mary Nugent shares some excellent stories about predicting a system’s behavior. Find out more in this informative interview with Mary Nugent, vice president, service assurance, BMC Software.
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Gaining Control and Managing Complexity in the Data Center through Service Automation
BMC Software Tuesday, July 28, 2009
IT infrastructures have become exceedingly complex, resulting in a highly interconnected network of old and new technologies. In a world where IT budgets are shrinking and mergers are common, how do you get the most value from your IT resources? In this Podcast, with Kia Behnia, chief corporate architect at BMC, find out how service automation can help you navigate technologies such as server virtualization, as well as legacy distributed and mainframe computing environments.
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Enterprise System Management Challenges in Big Organizations
BMC Software Tuesday, July 28, 2009
In this podcast, Eli Almog, corporate architect at BMC's CTO Office, discusses how IT managers can figure out when it's time to look at BSM, consider CMDB, learn how virtualization fits into your organization, and how automation can help your company retain its competitive edge.
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BSM in the Field: Practical Insights from Peter Armaly
BMC Software Tuesday, July 28, 2009
Have you thought about BSM, but haven't quite gotten the buy-in you need? Get down and dirty with BSM installations and implementation. Listen in as Peter Armaly gives pointers that will help you get the greatest benefit from your BSM solution. Learn some pragmatic and specific tips that can help you make BSM even more relevant.
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From Local to Hosted: The Story of One Company’s Migration to On-demand ERP
Technology Evaluation Centers Thursday, December 13, 2007
Here’s the inside story on how an international manufacturer using a traditional, local enterprise resource planning (ERP) solution shifted gears to end up with an on-demand, remotely hosted ERP system. It wasn’t the change the company originally intended, but the benefits proved too overwhelming to resist.
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Social Networks: How They re Turning CRM Upside Down
Technology Evaluation Centers Monday, October 22, 2007
Social networking has collided with customer relationship management, and it s turning the relationship between businesses and their customers upside down. Today, businesses are using social networking sites like Facebook and MySpace or, as is the case with Procter & Gamble, developing their own social networks, to …
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Case Study: Small Retail Chain Gears Up for Rapid Growth
Technology Evaluation Centers Monday, October 15, 2007
Elephant Pharm, a start-up retail chain in the natural health and wellness retail market, needed a software solution to help the company compete with the bigger players in the industry, and to achieve sustainable growth. The retailer found the right software with Aldata Solution.
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Boosting the Bottom Line with Master Data Management
Technology Evaluation Centers Tuesday, October 02, 2007
You may not have heard of master data management (MDM), but it can help an organization cut costs while strengthening its sales and marketing efforts. Find out how MDM can help boost your company’s bottom line in this latest podcast.
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Applying the Power of Social Networks to Customer Relationship Management (CRM)
Technology Evaluation Centers Monday, September 17, 2007
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find out what these sweeping changes mean to businesses and CRM professionals alike, as TEC research director Wayne Thompson sits down with Paul Greenberg and Bruce Culbert of BPT Partners, a leading CRM consulting firm.
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A Project Manager's Guide to Business Performance Management
Technology Evaluation Centers Tuesday, September 04, 2007
As business performance management (BPM) has expanded into virtually all areas of business, project managers have been broadening their soft management skills. Learn what project managers can borrow from BPM to streamline service delivery, optimize operations, and improve customer satisfaction.
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Optimizing the Supply Chain and Increasing Customer Satisfaction
Technology Evaluation Centers Tuesday, August 07, 2007
Manufacturers must constantly address how to increase customer satisfaction, identify supply chain issues before they become problems, and lower production costs. In this podcast, Lyndsay Wise and Robert Abate discuss the benefits business intelligence provides to help address these topics.
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Why Manufacturers Need to Finally Get on Track with Business Intelligence (BI)
Technology Evaluation Centers Monday, July 09, 2007
More manufacturers would implement a business intelligence (BI) solution if they understood the true value BI brings to the organization. In this podcast, TEC analyst Lyndsay Wise sits down with Robert Abate, RCG IT’s principal consultant, to discuss why manufacturers should turn to BI to boost efficiencies and return on investment (ROI), and how to optimize a BI implementation.
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A Guide to ERP for Service Organizations
Technology Evaluation Centers Friday, June 08, 2007
Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In this podcast, TEC analyst Neil Stolovitsky sits down with Oracle’s Ted Kempf for his take on the unique implementation requirements of ERP systems for professional service organizations, as well as the role technology plays in running a successful service business.
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Building Your Business Case for Best-practice IT Services Delivery
Oracle Wednesday, March 10, 2010
Whether it’s for an in-house delivery model or an on-demand model, a business case needs to justify the total value of a solution. This ensures that the selected delivery model will help reduce operational costs and drive continuous value from IT investments. Learn how to properly prepare a business case that includes a total cost of ownership (TCO) analysis to assess both cost impacts and line-of-business impacts.
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Infor Performance Management Demo
Infor Thursday, May 07, 2009
Use instant modeling and what-if scenarios to make informed management decisions and fight economic turmoils. Find out how: watch Infor's Performance Management Demo.
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