CRMnext is a comprehensive CRM solution offered on SaaS as well as On-Premise. It is the only CRM product globally which has a single codebase across 11 verticals and both SaaS and On-Premise offering.CRMnext is an integrated CRM solution which helps companies structure and organize their Sales, Marketing & Services initiatives. It enables companies to manage their customers through the entire 'Customer Life Cycle’ using a single product without having the need to move from one application to the other, or from one system to the other. Key modules in CRMnext are:
-Sales Force Automation
-Customer Service Automation and
These modules are plugged on to a universal framework and customer may choose to implement one or all the three modules. Further, to harness the power of the solution, the modules are supported by a set of services integrated into the framework:
-Document Management System
-Business Process Automation Engine
-Reporting & Analytics
CRMnext has been built on multi-tier architecture ensuring scalability. The unique meta-data based architecture enables the product to scale better, use more stateless components and the most advance codeless configuration capabilities.