Comarch Field Service Management (FSM) system is a complete solution for scheduling, staffing, managing, and supporting workforce in the field. Efficiency is achieved by selecting the most suitable resources for each task, as well as accounting for scheduling issues. The decision is made taking into consideration modifiable and adjustable ratings, according to a company’s unique business model.
Comarch FSM helps take service management to the next level through the following:
System comprehensiveness (schedules, work time, skills, resources, spare parts, orders, and service level agreement [SLA] information—all in one single system)
Automated tasks-resources matching based on technician calendar availability, skills, location, etc.
Utilization of supporting mobile technologies, global positioning system (GPS), and geographical information systems (GISs)
Service-oriented architecture (SOA) enabling effortless integration with third-party systems