Enterprise Feedback Management™
(EFM) offers enterprises online, mobile and SMS survey capabilities,
offline mobile applications for iOS enabled devices and reporting applications
for iPhone, iPad and android devices.
At the heart of the EFM solution is a respondent knowledgebase that grows
richer with every interaction. It can be used to segment clients, enrich surveys
with data you already know, and control contact frequency to prevent
over-surveying. The knowledgebase also enables new information to be added over
time. In addition, the solution includes embedded text analytics for the
processing of unstructured text, interactive dashboards, and rich customer
feedback reports. Verint’s EFM solution is part of its larger Voice of the
portfolio, which also includes the ability to analyze customer interactions from
calls to the contact center, chat session and social media interactions through
speech and text analytics.