Global Shop's ERP systems provide functionalities for cost, pricing, and profits; customer relationship management (CRM); financials; inventory and purchasing; quality assurance; scheduling; and shop management.
Global Shop customers receive after-sale service and
support in a variety of ways, including Global Shop’s highly educated,
professional manufacturing and accounting consultants and instructors; new user
basic training for one week at Global Shop’s training facility in The Woodlands,
Texas (US), and additional training as required; on-site consulting at the
customer’s plant; virtual training via the Internet, available as subscription
virtual training and individual virtual training; classes taught at the annual
users’ conference; implementation assistance; documentation manuals; online
help; in-house telephone support; Global Shop’s ServiceWeb, which allows posting
and tracking of all service calls; and data conversion support. In addition to
its corporate headquarters in Texas, Global Shop operates branch offices in Boston, Massachusetts; Chicago, Illinois; Dallas, Texas; Denver, Colorado; Detroit, Michigan; Erie, Pennsylvania; Los Angeles, California; and Washington, DC (US).