Oracle RightNow Feedback Cloud Service is a
feedback management software solution that “listens” to the voice of the
customer as it becomes available on the Web, across social media, and in contact
centers. The solution employs targeted feedback capture methodologies, a
functionality that engages clients post-service. In addition, it allows for
personalized messaging, audience targeting and segmentation, and emotion
detection. The reports and dashboards represent customer feedback graphically.
Oracle RightNow Feedback Cloud Service also offers a polling widget.