ProTrak Advantage is the new edition of ProTrak’s CRM software. Its many features include an automated task scheduler, a workflow template manager, and mass e-mail distribution with client report attachments. It uses multi-tier architecture based on a distributed component object model (DCOM) and an active data object (ADO), where the business rules are separated from the database and the client. The multi-tier architecture utilizes load balancing by creating multiple applications servers. It allows organizations to scale up their small to medium user base to a larger user base as the company grows. Clients are able to access their information in the ProTrak database through an Internet browser.