TEC Blog

Discussing Enterprise Software and Selection

Get insight into industry developments, market trends, vendors, products, business processes, and more, with articles written by our analysts and other industry experts.


I Want My Private Cloud

  • Source:
  • Written By: Jorge Garcia
  • Published: January 20 2011
Although many organizations are considering reaping the benefits of a cloud computing platform, they have concerns with the handling of sensitive information on a public cloud platform. An alternate option is available, and it means having our own private cloud. This article discusses aspects of private cloud computing and its advantages and drawbacks for organizations considering the adoption of a private cloud strategy. Read More

Top Three Learning Management Trends for 2011

  • Source:
  • Written By: Sherry Fox
  • Published: January 19 2011
Learning management is a growing market in certain geographical areas and within specific industries. The availability of mobile and collaborative learning devices and tools, as well as the wider adoption of Web 2.0 technologies, is opening up a whole new world of opportunities for people to learn. Read this article on user interest in learning management systems and learn about three learning management trends for 2011. Read More

Jaspersoft 4, New Year . . . New Gear

  • Source:
  • Written By: Jorge Garcia
  • Published: January 19 2011
On January 11, 2011, Jaspersoft launched a new version of its BI suite named Jaspersoft 4. The open source software provider will be promoting its new business intelligence (BI) suite designed to provide users with self-service BI features via its Web Application user interface (UI). Built on open Web standards, Jaspersoft 4 is a complete Web application, and it’s ready to be deployed on premise Read More

One Vendor’s Mission to Make Service Businesses Click - Part 2

Part 1 of this blog series introduced ClickSoftware Technologies (NASDAQ: CKSW). Until recently, the software company focused solely on workforce and service optimization solutions for large field service companies. Gradually, via both internal development and a few appetizing acquisitions in 2009, the vendor has added a few important growth engines, such as mobile computing Read More

Choosing the Right Service Provider through TEC Accreditation

  • Source:
  • Written By: Rahim Kaba
  • Published: January 17 2011
Last year, Technology Evaluation Centers (TEC) introduced its Accreditation Program to provide software buyers with insight into the quality of implementation and support services delivered by value-added resellers (VARs), channel partners, implementers, vendors, and consultants. With the end user in mind, we established an in-depth questionnaire that captures the customer’s level of satisfaction Read More

Friendly Competition Friday - 2010 Analyst Audience

I was playing with an interesting site recently called Compete.com. Compete.com tracks the US traffic audience of various Web sites. Thanks to you, our visitors, I was pleased to see that TEC has surpassed a number of firms (Gartner and Forrester) over the last several months. To see for yourself, click this compete.com link for the 2010 stats.click the image for a larger version As much as I Read More

DP&C SmartFleet: The Union of Functionality and Customer

  • Source:
  • Written By: Phil Reney
  • Published: January 13 2011
I have recently taken the helm as TEC’s research analyst for all manner of strategic supply chain management (SCM) solutions designed to take businesses to a higher level, that being their aspiration and achieved with varying degrees of success. However, I’m not here to make a case of my humble credentials in this first posting of mine. A recent entry into the circle of trust that is Read More

Dreamforce 2010: Of Cloud Proliferation - Part 1

Dreamforce, salesforce.com’s annual user conference, has over the past several years become a highly anticipated and entertaining end-of-the-year fixture for the enterprise applications market observers (surprisingly, Dreamforce 2011 will take place in late August, and let’s see how that new timing will feel). Namely, in these prolonged times of bad economic news and Read More

Perfect Orders: Improving Customer Satisfaction and Financial Results

  • Source:
  • Written By: Olin Thompson
  • Published: January 10 2011
Manufacturers and distributors must keep two groups satisfied—customers and owners. They are connected—what improves the satisfaction of one group can impact the satisfaction of the other. Only through measuring the satisfaction of both groups can these sometime conflicting groups be balanced. Owners watch earnings and return on investment. One way to measure customer satisfaction is with the perfect order index. Read More

One Vendor’s Mission to Make Service Businesses Click - Part 1

My recent series of tutorial articles entitled “Navigating Between Service Management Scylla @ Charybdis” and “The Magic Behind Planning and Executing (Optimal) Service Supply Chains” have drawn solid interest and valuable feedback. Along similar lines was the series on general workforce management (WFM) systems (i.e., not necessarily only in field service) entitled “Integrated Workforce Read More
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