TEC Blog

Discussing Enterprise Software and Selection

Get insight into industry developments, market trends, vendors, products, business processes, and more, with articles written by our analysts and other industry experts.


Delving into the Facts Behind the ERP Vendor Market’s Self-Ascribed Answer for ‘Businesses Living IN Change’ ™ -An Interview with UNIT4’s Product Marketing Executive

Rather than pursuing the usual route of writing analyses of major market trends, I’ve decided to ask vendors about their opinions and approaches. UNIT4 has joined the discussion on the topic of its current state of affairs. Read More

4 Things You Should Think of Before Going Postal on Customer Service

We’ve all had bad experiences with customer service yet we still expect them to be great each time we call. I’m not saying that we should expect the worst, but maybe we should think of the following things before getting angry, frustrated, or homicidal (as someone said at the CRMe10 conference yesterday): • The customer service representative is not the owner of the company and most Read More

Plateau as a Service for Talent Management

Being a human resources (HR) and customer relationship management (CRM) analyst is definitely a privilege. I get to follow the trends from these two different business areas, which (incidentally) have many things in common: employees are a company’s internal customers, recruiting is campaign management for the workforce, privacy data about customers and employees is equally sensitive, etc. Read More

Infor ION-izes its Open SOA Strategy - Part 1

2010 has certainly been an interesting (if not a crossroads) year for Infor. Namely, after a number of new high-profile hires at the beginning of the year, which signalled Infor’s intention to be taken seriously, the vendor then entered an eerily quieter period of several months. Except for the ongoing vocal marketing campaign entitled “Down with Big ERP” with witty Read More

TEC Vendor Note: Lectra, A Focused PLM Player

  • Source:
  • Written By: Yu Chen
  • Published: July 27 2010
A brief introduction to Lectra, a specialized vendor in the CAD, CAM, and PLM industry, including history, product offerings, and achievements, as well as expectations and recommendations to the vendor’s future growth. Read More

Grape Escape 2010: Of Cloud & Angels, Fun & Games, and “In Vino Veritas” - Part 3

Part 1 of this blog series talked about the historical background of the JRocket Marketing Grape Escape(TM) event. Grape Escape has become a June fixture over past several years, right after the high traveling season to major vendors’ events subsides and before everyone takes their summer vacations. It is a signature event that showcases the intimate analyst relationships (AR Read More

Integrated Workforce Management (WFM) Platforms: Fact or Fiction? - Part 2

Part 1 of this blog series analyzed the major modules of integrated workforce management (WFM) suites that organizations can deploy to better schedule and assign work in their production and distribution facilities, and in retail stores. Concrete examples of commercially available products included those from Kronos and RedPrairie Corporation, given those two vendors’ notable Read More

The Data Warehouse Institute (TDWI) Conference in San Diego: The Agile Approach to Business Intelligence (BI)

Next month a TDWI World Conference will be taking place in San Diego, California. What’s so special about this conference anyway? The answer is simple:  the general topic is going to be “Creating an Agile BI Environment”. Progressively in the last four or five years, the agile software development methodology has been jumping from the software development area to the data warehouse Read More

Grape Escape 2010: Of Cloud & Angels, Fun & Games, and “In Vino Veritas” - Part 2

Part 1 of this blog series talked about the historical background of the JRocket Marketing Grape Escape event. Grape Escape has become a June fixture over past several years, right after the high traveling season to major vendors’ events subsides and before everyone takes their summer vacations. It is a signature event that showcases the intimate analyst relationships (AR) and Read More

Agricultural Commodity Trading - Quite a Different Business

The Business of Agriculture Commodity Trading Recently, I had the opportunity to take a detailed look at the agriculture commodity trading and risk management industry after being involved in a project. In this article I will share some considerations on agricultural products trading specialties and software that supports it. While I have experience dealing with the securities market—which Read More
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