TEC Blog

Discussing Enterprise Software and Selection

Get insight into industry developments, market trends, vendors, products, business processes, and more, with articles written by our analysts and other industry experts.

SAS and Toshiba Partner for Retail Customer Analytics

A recent agreement between SAS Institute and Toshiba Global Commerce Solutions promises to provide merchants near real-time retail customer analytics at the point of sale. The integrated offering will help retailers make sense of the big data on their customers, allowing them to garner the necessary insight to better engage and serve their customers. Read More

Microsoft and Adobe Partner to Combine CRM and Marketing Analytics for Better Customer Experience

By providing CRM and marketing analytics, Adobe’s digital marketing automation software will be integrated with Microsoft’s customer relationship management (CRM) software, to transform customer experiences across multiple touch points. Read More

PTC and ServiceMax Partner for IoT-based Field Service Management Software

PTC recently announced a new partnership with ServiceMax to offer a connected (and thus smarter) field service management software solution with IoT capabilities. This combination should enable customers to initiate remote, predictive, and proactive service, rather than traditional reactive "fire-fighting" service.  Read More

K2 and Box Integrate Cloud Content Management and Workflow for Efficient Business Process Management

To provide a bridge between cloud content management software and the business process workflow, K2 partnered up with Box, a cloud content management service. TEC principal analyst P.J. Jakovljevic talks to K2 CEO and founder Adriaan van Wyk, and looks at what this collaboration could mean for your enterprise. Read More

JDA’s Big Data Retail Analytics Provides Omnichannel Insight

Retail planners and store managers are sitting on a potential treasure trove of customer data, yet retailers struggle to offer relevant merchandise. JDA Software is one provider of retail planning solutions that is responding to its customers’ needs for big data retail analytics. Read More

NetSuite Buys Bronto, Provides Retailers with CRM Software with Marketing Automation

NetSuite acquired Bronto Software and will now be able to complement its cloud-based customer relationship management (CRM) offering with marketing automation capabilities. In his article, TEC's P.J. Jakovljevic looks at how merchants can use the software to provide their customers with a unified buying experience across all digital channels. Read More

Epicor CRM Software for Retail a Popular Choice to Improve Customer Experience

With various packages of customer relationship management (CRM) software for retail available on the market, two retailers recently selected Epicor’s latest CRM software release, Epicor Retail CRM 7.0, with the goal of improving customer experience. Epicor’s CRM software for retail seems to be a popular choice. Read More

3 Mantras for Starting Your Software Selection Project on the Right Foot

Is your organization looking to buy software—now or at any time in the future? If so, how do you go about starting your software selection project? TEC's Denis Rousseau, who has extensive experience helping companies like yours with their software selection process, offers up three mantras to help your initiative get off to a good start. Read More

HP Plus Microsoft Dynamics ERP/CRM—Offering Better Digital-First Experiences

HP and Microsoft have tag-teamed to produce Microsoft Dynamics ERP and CRM solutions in the cloud for automotive, public sector, and financial services industries that aim to improve customer digital interactions. Read P.J.'s take on the partnership and the benefits customers can expect to gain. Read More

Kenesto Drive: Product Data Management and Collaboration Game-changer?

Kenesto, a software start-up providing secure desktop-to-cloud engineering file sharing and management, has announced Kenesto Drive for mainstream engineering companies. Kenesto Drive is designed to serve as a more astute alternative to the commonly used shared network drive solutions such as Dropbox, Box, Microsoft OneDrive, and Google Drive, offering tight integration to popular CAD systems but a lower price point than product data management (PDM) and lifecycle management (PDM) suites.  Read More
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