Momentum Webcast: Developing and Strengthening Profitable Customer Relationships with Microsoft Dynamics CRM

  • Source: Microsoft
  • Written By:
  • Published: August 15 2008
  • (Originally Published On:) )
Momentum Webcast: Developing and Strengthening Profitable Customer Relationships with Microsoft Dynamics CRM

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SWOT Assessment: SugarCRM

  • Source: Ovum
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  • Published: January 7 2015
The latest release of SugarCRM’s flagship product provides new tools to build customer relationships. Read an in-depth analysis of SugarCRM’s aiming to help companies execute their customer-facing initiatives. Read More

The IVR Playbook: Your Guide to Choosing, Designing, Developing, and Delivering an IVR Platform that Ensures a Great Customer Experience

At its core, interactive voice response (IVR) technology allows a computer to interact with a customer through the use of voice and touch-tone telephone keypad inputs. Looked at closely from a business perspective, IVR can be a huge part of an enterprise’s customer experience.

This IVR playbook looks at things to keep in mind when considering investing in a new or upgraded IVR system. It looks at who uses IVR technology and what could indicate that it’s time to make a change to your IVR... Read More

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Build and Manage Strong Customer Relationships

  • Source: SAP
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  • Published:
Managing customer relationships is a challenging but vital part of running a business. Organizations have to acquire new customers to grow revenue and satisfactorily service existing customers to ensure loyalty and future business. A good business management solution has customer relationship management (CRM) functionality integrates with the entire range of your processes and provides a full view of customer data. Read More

Case Study: SAP and Sales Management

  • Source: SAP
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  • Published:
To achieve global transparency of all customer relationships, SAP AG upgraded to the latest release of the SAP customer relationship management (CRM) application. This upgrade is part of its CRM Clear Vision Program. Learn how the upgrade to a single global solution helped SAP AG achieve effective collaboration, better visibility, improved productivity, and stronger customer relationships. Read More

Improving Customer Relationships: An Integrated Approach

  • Source: The Economist
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  • Published:
It’s a simple idea: get a better understanding of your customers’ wants and needs, deliver on their expectations, and your revenue will increase. But more than 40 percent of companies surveyed do not have a formal customer relationship management (CRM) strategy in place. And those that have one still struggle with CRM at nearly every stage. Learn more about areas where you can improve your own CRM system strategy. Read More
 
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