The Business Trouble with Spreadsheet Sprawl

  • Source: IBM
  • Written By:
  • Published: June 3 2013
  • (Originally Published On:) )
Watch this video white paper to learn how to transform your spreadsheet-only processes so you can create flexible and timely plans, budgets, and forecasts.

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Unified Communications Guide: The Business Case for Unified Communications in the Contact Center

One of the most important trends these days in unified communications (UC) is extending these capabilities to the contact center. Generally in the past, UC deployments have been focused on employee communications, but contact center agents utilize many UC features and a strong business case can be made for implementing UC in your contact center. This guide addresses the main considerations to support this business case for companies of all sizes. Read More

Budgeting: Beyond Spreadsheets

  • Source: IBM
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Financial planning, budgeting, and forecasting can be an endless and arid process for business professionals. Spreadsheet-based planning can prove to be confusing and unorganized, which only costs the company more time and money. IBM's Cognos software can help not only reduce the time spent on planning processes, but also build complex business models and perform ‘what if’ scenarios, enhancing strategic decision making. Read More

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