We believe account management and service metrics should be top of mind for service executives since they both are foundational to execution and success. Regardless of what stage service company you are, leadership requires data-driven insight to guide their strategic decisions – spend time to get the metrics right, and then meticulously measure them.
Related to Account Management: Business Intelligence (BI), Business Performance Management (BPM), Customer Relationship Management (CRM), Customer Service and Support, Data Management and Analysis, Oco, Inc
About Maximizer Enterprise Maximizer Enterprise TM is an affordable and customizable customer relationship management (CRM) solution for small and medium-sized businesses that integrates sales and account management, marketing automation, customer service, and e-commerce software tools.
Related to Account Management: Manufacturing Management, SoftBrands, Management of Companies and Enterprises, Management, Scientific, and Technical Consulting Services
Over 5,000 distributors have chosen Infor to bring together their demand planning, customer account management, ecommerce, order transaction and management, enterprise purchasing, strategic sourcing, supply-chain management and after sales and service operations.
Related to Account Management: Distribution and Warehousing, Supply Chain Management (SCM), Infor, Wholesale Trade
Most vendors that focus on small businesses offer simple contact management systems that primarily focuses on account management features and is meant for single users or a small networked group of users.
Related to Account Management: Customer Relationship Management (CRM), Decision Making, Software Selection, Oncontact Software, Management of Companies and Enterprises, Management, Scientific, and Technical Consulting Services
During a recession, successful businesses change their approach to managing information technology (IT) sourcing. The challenge is to become more efficient and invest in IT so the return on investment (ROI) is realized quickly and business competitiveness is improved at lower cost. IT vendor management allows you to build a mutually beneficial relationship with your suppliers and service providers. Find out how.
Related to Account Management: Business Process Outsourcing, Consulting and Services, Managed Service Provider (MSP), Management Practices, Outsourcing, Requirements Analysis and Definition, Supplier Relationship Management (SRM), Estrella Partners Group LLC
"The more you know about your customer, the higher the quality of your customer service, account management, and sales efforts.
Related to Account Management: Customer Relationship Management (CRM), Customer Service and Support, Marketing Automation, Sales Force Automation (SFA), Exact, Management of Companies and Enterprises, Management, Scientific, and Technical Consulting Services
Retaining good IT staff for clients is no easy task. They face issues regarding competitive rates, contracts, benefits, liabilities, and more. So how do companies determine if they have the right model of retained staff? Or how much of a firm?s IT should be outsourced? What are the typical billing models used by service providers? Get help with these and other questions, addressed from the service provider?s perspective.
Related to Account Management: Application Service Provider, Human Resources, Managed Service Provider (MSP), Performance Management, Practices and Business Issues, Recruitment Management, Staffing, Estrella Partners Group LLC, Internet Service Providers, Web Search Portals, and Data Processing Services
How can you keep up and still make a profit? RECOMMENDATION Leading chemical companies are installing real-time order-tracking systems, just-in-time delivery capabilities, on-site inventory management services, and regional and global account management information systems.
Related to Account Management: Enterprise Resource Planning (ERP), Manufacturing Management, SAP, Chemical Manufacturing, Manufacturing
The Quote-to-Cash cycle (diagram below) is an example of where these issues can arise: Given the number of potential parties involved in the quote-to-cash cycle"including account management, sales order processing, shipping, and accounts receivable"errors or omissions at any stage in the process can be costly and time-consuming.
Related to Account Management: Accounting and Financial Management, Customer Relationship Management (CRM), Customer Service and Support, Data and Application Distribution, E-CRM, Enterprise Application Integration (EAI), Sage
To drive new business and expand the footprint of services provided to existing clients, firms need support for opportunity management including account management, lead generation, and qualification.
Related to Account Management: Professional Services Management, Project Management, SAP, Management of Companies and Enterprises, Management, Scientific, and Technical Consulting Services, Professional, Scientific, and Technical Services
For example, user password policies, user access privileges, account management and other types of checks can be designed to satisfy
Related to Account Management: Compliance Management/Sarbanes-Oxley Compliance, Consulting and Services, Hosting Services, IT Infrastructure, Network Security Monitoring, Regulatory and Compliance, Security, Security Services, Vulnerability Scanning and Assessment, Qualys
; good presence in Asie Healthy financials: in the B2B market for 22 years; always profitabl Effective, functional ERP integration (SAP and Oracle) Well-integrated; life ownership of intellectual property Cautions Limited to organic growth Not focused on IaaS Very aggressive European competition Middle management turnover in 2007; uncertainty of long-term ownership Software AG Strengths Product quality, reliability and scalability Proven in large B2B projects and at IaaS providers Strong SOA capabilities, including
Related to Account Management: Electronic Data Interchange (EDI), Enterprise Application Integration (EAI), IT Infrastructure, Middleware, Service Oriented Architecture (SOA), Systems Integration, Sterling Commerce, an AT&T company
A strong identity management platform plays dual roles: gatekeeper and guardian of business intelligence (BI) and data. Midsize businesses can?t operate effectively without the ability to control access to their networks and business systems. And, many midsize companies must report on this information for compliance purposes. Learn about the factors driving midsize companies toward stronger identity management systems.
Related to Account Management: Business Intelligence (BI), Business Performance Management (BPM), Compliance Management, Data Management and Analysis, Identity Management/User Provisioning, IT Infrastructure, Security, Oracle
Since so many potential VoIP customers want features like voicemail to email notification and online account management, VoIP phone service is quickly becoming a logical alternative to costly traditional phone service solutions.
Related to Account Management: IP Telephony/Voice over IP (VoIP), Telephony, Packet8, Internet Publishing and Broadcasting
The processes outlined in Figure 3 below complement the account management processes your service provider likely will implement.
Related to Account Management: Business Process Management, Business Process Outsourcing, Outsourcing, EquaTerra, Information, Management of Companies and Enterprises, Management, Scientific, and Technical Consulting Services