Based on extensive research with other phone system buyers, vendors and market experts, we have identified the following categories as the most important buyer types in the business phone system market.
Related to Buyer Types: Communications Carrier, Installation (Support and Pre-installation), IP Telephony/Voice over IP (VoIP), Telecommunications Expense Management, Telephony, Wireless Application Protocol (WAP), Focus Research
In the product, cost, and vendor sections, we refer to special considerations that certain buyer types should undertake. Keep in mind that your organization may share characteristics of more than one of these groups. Therefore, you should formulate a plan that incorporates unique organizational needs while selecting a product and a vendor. For ERP systems the buyer types have
Related to Buyer Types: Business Process Automation, Decision Making, Decision Making Considerations, Enterprise Resource Planning (ERP), Installation (Support and Pre-installation), Management Practices, Project and Process Management, Requirements Analysis and Definition, Software Selection, Focus Research
How much functionality do you need? Basic sales capabilities----1 point Some advanced functionality----2 points Fully featured, with the possibility of additional third-party tools----3 points Results: Based on your final points total, your organization probably fits into the following buyer types: Basics Buyer 5-7 Youre looking for a standalone SFA solution that going to be purely focused on sales.
Related to Buyer Types: Channel Management, Contact Management (CM), Customer Relationship Management (CRM), Decision Making, Field Sales, Hosting Services, Sales Force Automation (SFA), Software Selection, Focus Research
To reach an informed decision, you should understand the following crucial aspects: 1) phone systems buyer types, 2) product requirements, 3) cost considerations and 4) vendor relationship needs.
Related to Buyer Types: Automatic Call Distribution (ACD), Interactive Voice Response System (IVR), IP Telephony/Voice over IP (VoIP), Telephony, Focus Research