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Call Centers



All call centers regardless of size have the same needs to drive customer satisfaction, grow revenues, control costs, and capture valuable market intelligence.
Related to Call Centers: Call Center, Customer Relationship Management (CRM), TDI Inc.
Are all call centers like this? No.
Related to Call Centers: Automatic Call Distribution (ACD), IT Infrastructure, IT Monitoring and Management, Office Application and Automation, Telephony, Echopass Corporation, Accommodation and Food Services, Finance and Insurance, Retail Trade, Telecommunications
These call centers can be enablers of service enhancements and can be a source of differentiation. Companies can better leverage a global talent pool and new technologies to solve problems. Communication technologies supporting these call centers enable multiple inter- action channels, including traditional telephones, mobile phones, chat, and e-mail.
Related to Call Centers: Call Center, Customer Relationship Management (CRM), Customer Service and Support, Enterprise Application Integration (EAI), Practices and Business Issues, Systems Integration, SAP
It needed to establish a customer-centric strategy built upon CRM (Customer Relationship Management) premises for its call centers.
Related to Call Centers: Contact Management (CM), Customer Relationship Management (CRM), Maximizer Software
name = TEC_WP; Enterprise Saves Over $1 Million on Sophisticated Call Routing to Nine Locations by UCN --> Email this to a friend View More Related Papers Receive White Paper Updates White Paper Description In less than six months, RxAmerica was able to respond to unprecedented call volume—primarily from seniors seeking information on the US Medicare prescription drug program—by increasing their service representative population by
Related to Call Centers: Call Center, Customer Relationship Management (CRM), Interactive Voice Response System (IVR), Telephony, UCN, Information
WIN 211 challenge was to define system requirements, and select a vendor that could interconnect eight call centers into a single, cohesive information service system.
Related to Call Centers: Call Center, Call Processing, Needs Analysis, Security Services, Telephony, UCN, Information, Other Information Services
Unfortunately, many executives who would have a heart attack if their call centers were unresponsive dont show the same concern about having an unresponsive web site.
Related to Call Centers: Channel Management, Customer Relationship Management (CRM), Customer Service and Support, E-CRM, RightNow Technologies
When businesses add phones and operators to existing call centers to cope with growth, they run some
Related to Call Centers: Automatic Call Distribution (ACD), Call Center, Call Processing, Communications Carrier, Contact Management (CM), Interactive Voice Response System (IVR), Telecommunications Expense Management, Telephony, Vendor Guru
name = TEC_WP; Contact Centre Virtualisation by EDS --> Email this to a friend View More Related Papers Receive White Paper Updates White Paper Description As companies expandoften globallythey may operate multiple customer service call centers.
Related to Call Centers: Business Process Management, Business Process Outsourcing, Call Center, Contact Management (CM), Customer Relationship Management (CRM), Customer Service and Support, Help Desk and Call Management, Internet Enabled Real Time Support, Outsourcing, EDS
Customer Contact Center Solutions , Contact Center Services , outbound call centers , call center crm solutions , CRM , Customer relationship management , telemarketing call centers , Inbound Call Centre , Outbound Call Centre ,
Related to Call Centers: Call Center, Call Processing, Customer Relationship Management (CRM), Customer Service and Support, Help Desk and Call Management, Interactive Voice Response System (IVR), IT Infrastructure, Telephony, InsideCRM
That is proving particularly useful for companies with call centers , since it means they dont have to bring all their agents into a single physical facility. Some in fact have all their agents working from home. "That a perk for the employee and a cost saving for the company," noted Digium Windham. It not just companies with call centers that can benefit, of course.
Related to Call Centers: Communications Carrier, Interactive Voice Response System (IVR), IP Telephony/Voice over IP (VoIP), IT Infrastructure, Telecommunications Expense Management, Telephony, Wireless Application Protocol (WAP), Focus Research
E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company?s online relationship with customers will be increasingly critical to customer satisfaction and retention. That?s why managers need new tools to manage their corporate e-mail assets and better service the e-mail customer.
Related to Call Centers: emailtopia
0 to support its call centers worldwide, the company decided to take advantage of the integrated sales force automation capabilities within SAP CRM to support the sales processes.
Related to Call Centers: Customer Relationship Management (CRM), E-commerce, Field Sales, Field Service Management, Marketing Automation, SAP, Internet Publishing and Broadcasting
This allows call centers, service centers, and other interaction channels to successfully execute real-time cross-sell and up-sell
Related to Call Centers: Customer Relationship Management (CRM), Customer Service and Support, Field Sales, Field Service Management, Marketing Automation, SAP
You can quickly hire and train new employees to scale up customer call centers, but your production system and supply chain processes must be equally scalable to support sudden spikes in sales volume.
Related to Call Centers: Business Process Management, Business Process Modeling, Business Process Outsourcing, Enterprise Application Integration (EAI), Management Practices, Practices and Business Issues, Product Lifecycle Management (PLM), Small Business Accounting, Software Asset Management, SAP
 
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