Call Management

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In order to stay competitive, growing organizations need technology that allows them to react quickly to changing industry. According to recent polls, nearly 40 percent of midsized businesses are getting that technology through customer relationship management (CRM). With a rapidly growing market of choices, it?s important to look within your company to assess its needs and goals?before you commit to a CRM solution.
Related to Call Management: Accounting and Financial Management, Business-to-Consumer Web Sales, Call Center, Communications, Infrastructure, and Transportation Planning, Customer Relationship Management (CRM), Customer Service and Support, Electronic Distribution and Storage, Field Sales, Field Service Management, Help Desk and Call Management, IT Infrastructure, IT Monitoring and Management, Marketing Automation, Return on Investment (ROI), Sales Force Automation (SFA), Software Migration, Software Selection, Technology Tools and Methods, Vendor Guru, Finance and Insurance, Information, Manufacturing, Real Estate and Rental and Leasing, Retail Trade
Today?s support organizations often face the challenge of providing efficient and effective customer service. Without the right tools, it can become an uphill battle. To gain true scale and effectiveness in service and support, many organizations are now turning to knowledge management initiatives like knowledge-centered support (KCS)?a business process that directly addresses the root causes of support inefficiencies.
Related to Call Management: Call Center, Collaboration and Groupware, Consulting and Services, Content Distribution, Content Integration, Content Management, Customer Relationship Management (CRM), Customer Service and Support, Data Management and Analysis, Development, Electronic Distribution and Storage, Help Desk and Call Management, IT Infrastructure, IT Monitoring and Management, Marketing Automation, Networking, Operating System, Consona, Information, Manufacturing, Retail Trade
Whether you?re a manufacturer, vendor, or customer service company, the increasing pressure to make sales and decrease service costs affects you. The key to its success is to look at your customer experiences as repeatable life cycles. Instead of viewing sales and service as independent challenges?solved by using disconnected software packages?an integrated solution that accelerates the total life cycle may be the answer.
Related to Call Management: Call Center, Communications, Infrastructure, and Transportation Planning, Contact Management (CM), Content Management, Customer Relationship Management (CRM), Customer Service and Support, Data Center Equipment, Data Management and Analysis, Development, Field Sales, Help Desk and Call Management, IT Infrastructure, IT Monitoring and Management, Knowledge Base Management, Knowledge Management and Collaboration, Knowledge Mapping, Sales Force Automation (SFA), Technology Tools and Methods, Consona, Finance and Insurance, Information, Manufacturing, Retail Trade
With the advent of voice over Internet protocol (VoIP) and virtual private branch exchange (PBX), phone calls are treated more like e-mail?with no loss of connection quality. Now, are you looking to update with a phone system that can grow with you, and allow for a remote data center? Find out how to generate cost savings and productivity gains with these tips to modernizing your business phone system.
Related to Call Management: Call Center, Customer Relationship Management (CRM), Help Desk and Call Management, Help Desk or Support Services (Software), IP Telephony/Voice over IP (VoIP), Telephony, Wireless Application Protocol (WAP), Vendor Guru
Everybody?s talking about how improving customer experiences increases loyalty, advocacy, and profitability. And you know you need to do something to deliver great customer experiences across your organization (rather than just at the retail store or call center). So now what? Download this white paper to find out how to kick-start your customer experience improvement initiative.
Related to Call Management: Contact Management (CM), Customer Relationship Management (CRM), Customer Service and Support, Help Desk and Call Management, RightNow Technologies
For many years, the various departments at Walker Foods worked independently of one another, which seriously impeded the flow of data throughout the enterprise. It was clear that an integrated system was in order, and after a few initial upgrades, the company decided on AppFinity?s WebCustomer overall online solution. Since its implementation, Walker Foods has increased order accuracy and significantly reduced expenses.
Related to Call Management: Accounting and Financial Management, Business-to-Business Web Sales, Business-to-Consumer Web Sales, Channel Management, Collaborative Work, Communications, Infrastructure, and Transportation Planning, Competitive Analysis, Contact Management (CM), Customer Relationship Management (CRM), Customer Service and Support, Data Management and Analysis, Database Management System (DBMS), E-commerce, Electronic Distribution and Storage, Electronic Marketplace, Help Desk and Call Management, Marketing Automation, Statistical Data Analysis, Technology Tools and Methods, AppFinity Software Corp., Retail Trade
As with all things, there?s a good side and a bad side?the Internet is no different. Although it improves communication between businesses and customers, it can also overwhelm customers that are bombarded with marketing e-mails on a daily basis. Customers want more convenient contact channels. Smart companies understand this and are responding by adopting a multichannel approach to customer relationship management (CRM).
Related to Call Management: Business-to-Consumer Web Sales, Call Center, Contact Management (CM), Customer Relationship Management (CRM), Customer Service and Support, Data Management and Analysis, Development, Electronic Marketplace, Help Desk and Call Management, IT Infrastructure, Networking, Operating System, Web Authoring, RightNow Technologies, Finance and Insurance, Manufacturing
The security provisions of the US Gramm-Leach-Bliley Act (GLBA) are complex and process-intensive, and non-compliant financial institutions and their officers have suffered penalties as a result. With QualysGuard?s vulnerability management and policy compliance solution?including on-demand auditing capabilities?financial institutions can easily meet the key security guidelines that are detailed in the GLBA.
Related to Call Management: Archival and Disaster Recovery, Asset Management, Business Intelligence (BI), Computerized Maintenance Management System (CMMS), Customer Relationship Management (CRM), Customer Service and Support, Data and Application Distribution, Data Management and Analysis, Database Management System (DBMS), Electronic Distribution and Storage, Firewall, Help Desk and Call Management, IT Monitoring and Management, Networking, Regulatory and Compliance, Risk Management, Security, Storage Area Network (SAN), Virus Protection, Vulnerability Scanning and Assessment, Qualys, Credit Intermediation and Related Activities, Finance and Insurance, Insurance Carriers and Related Activities, Securities, Commodity Contracts, and Other Financial Investments and Related Activities
In today?s fast-paced business environment, providing customers with timely support when problems occur is critical. But in order to do so, information must be readily available throughout the enterprise. By integrating your customer support, defect tracking development, and knowledge management systems, your business will benefit from improved customer satisfaction and retention, as well as increased staff productivity.
Related to Call Management: Channel Management, Contact Management (CM), Customer Service and Support, E-CRM, Help Desk and Call Management, Knowledge Base Management, Marketing Automation, Partnership Management, Sales Force Automation (SFA), Workflow Management, Soffront Software, Finance and Insurance, Information, Manufacturing
PropertyInfo, a provider of real estate information solutions, needed a unified view of its 20 different global customer support centers in order to provide more consistent quality. A customer support solution enables the company to manage incident information, automate service ticket processing, and give end-to-end views of the customer experience. Find out more about the how the company improved customer satisfaction.
Related to Call Management: Business Process Automation, Contact Management (CM), Customer Relationship Management (CRM), Customer Service and Support, Field Service Management, Help Desk and Call Management, Knowledge Management and Collaboration, PhaseWare
As companies expand?often globally?they may operate multiple customer service call centers. Unifying these geographically dispersed and discrete contact centers creates a single, virtual contact center operation that is more efficient, easier to manage, and has better customer service. Learn about contract center trends and the five key elements to consider when outsourcing your customer service center business processes.
Related to Call Management: Business Process Management, Business Process Outsourcing, Call Center, Contact Management (CM), Customer Relationship Management (CRM), Customer Service and Support, Help Desk and Call Management, Internet Enabled Real Time Support, Outsourcing, EDS
To achieve the top level of sales success, you need tools that work. First, you need to be able to leverage data to plan for the future. Customer relationship management (CRM) software can provide your company with a way to accurately manage customer relations, allowing all departments across the organization to use the same data. Learn more about how to overcome the challenges of boosting sales with a CRM solution.
Related to Call Management: Business Intelligence (BI), Contact Management (CM), Customer Relationship Management (CRM), Database Management System (DBMS), Field Sales, Help Desk and Call Management, Marketing Automation, Sales Force Automation (SFA), Salesboom Inc.
Customers today have high expectations of service levels. Many businesses have mistakenly assumed they can?t know customers personally because of the rapid pace of business. But with the right tools, you can gather details about your customers that help develop and maintain customer loyalty. Learn how basic customer relationship management (CRM) functionality can help you improve customer retention and acquisition.
Related to Call Management: Contact Management (CM), Customer Relationship Management (CRM), Customer Service and Support, Demographics, Direct Marketing, Field Service Management, Help Desk and Call Management, Marketing Automation, Vendor Guru
Investment banks, hard-hit by the subprime meltdown and credit crunch, are grappling with a dramatically different deal landscape, all while coping with massive write-downs, staff cuts and budget cuts. Learn how client-centric strategies and customer relationship management (CRM) tools are helping banks maximize the value and loyalty of their client bases, take advantage of new opportunities, and do more with less.
Related to Call Management: Customer Relationship Management (CRM), Customer Service and Support, Help Desk and Call Management, CDC Software, Finance and Insurance, Funds, Trusts, and Other Financial Vehicles
Successful organizations ensure that customers receive accurate answers and efficient follow-through on all commitments. Their call center agents are equipped to handle all incoming and outgoing transactions, and their managers can make decisions based on timely administration, maintenance, and reporting analytics. Learn how new technologies can help you improve your call center and reduce costs without losing customers.
Related to Call Management: Call Center, Customer Relationship Management (CRM), Customer Service and Support, End-User Query and Reporting, Help Desk and Call Management, SAP
 
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