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Customer Interaction



Discover how a customer interaction optimization solution can help.
Related to Customer Interaction: Accounting and Financial Management, Channel Management, Contact Management (CM), Customer Needs/Requirements Management (CNM), Customer References, Customer Relationship Management (CRM), Customer Service and Support, Return on Investment (ROI), Portrait Software, Finance and Insurance, Manufacturing
However, by executing a customer-centric strategy—with a clear process enforced along every channel of customer interaction—you will tap into the emotions and aspirations of your customers, creating a personal and long-standing connection with them.
Related to Customer Interaction: Customer Relationship Management (CRM), Sales and Marketing, RightNow Technologies
Industry observations indicate that few enterprises have been successful in implementing seamless networks to provide consistently updated customer information across multiple channels of access, including data stored and used within and outside contact center applications. There are several reasons for this lack of success?in particular the method by which these multichannel contact centers were developed in the first place.
Related to Customer Interaction: Channel Management, Contact Management (CM), Customer Relationship Management (CRM), RightNow Technologies, Information
Whether it providing real-time quotations for insurance policies, identifying cross-selling and renewal opportunities, or managing claims, CPM extends across the enterprise to ensure that each customer interaction becomes an opportunity for service excellence.
Related to Customer Interaction: Business Performance Management (BPM), Customer Relationship Management (CRM), Data Management and Analysis, Consona, Finance and Insurance, Insurance Carriers and Related Activities
So how can service and support managers transcend these problems and use each customer interaction to build customer loyalty and drive service leveraged revenue? By empowering customers with Web 2.
Related to Customer Interaction: Call Center, Communications, Infrastructure, and Transportation Planning, Contact Management (CM), Customer Relationship Management (CRM), Customer Service and Support, Data Management and Analysis, Electronic Distribution and Storage, IT Infrastructure, IT Monitoring and Management, Marketing Automation, Middleware, Mobile Computing, Networking, Supply Chain Management (SCM), Systems Integration, Web Authoring, Consona, Finance and Insurance, Information, Manufacturing, Retail Trade
While customer relationship management (CRM) can improve customer interaction, it important to know which system will provide you with the best total cost of ownership (TCO).
Related to Customer Interaction: Channel Management, Contact Management (CM), Customer Needs/Requirements Management (CNM), Customer References, Customer Relationship Management (CRM), Customer Service and Support, Total Cost Analysis (TCO), SugarCRM, Finance and Insurance, Information, Manufacturing
Marketers are looking to maximize the value of each customer interaction, both inbound and outbound.
Related to Customer Interaction: Campaign Management, Channel Management, Contact Management (CM), Customer Relationship Management (CRM), Marketing Automation, Alterian
For organizations, the ability to successfully manage the complexity of customer interaction across multiple channels and customer segments can become an important source of differentiation. Every customer interaction counts and provides an opportunity to add value whether it face-to-face, online, on the phone, or via e-mail.
Related to Customer Interaction: Business Intelligence (BI), Channel Management, Contact Management (CM), Customer Relationship Management (CRM), Customer Service and Support, Data Management and Analysis, Database Management System (DBMS), Field Service Management, Marketing Automation, Sales Force Automation (SFA), SAP, Finance and Insurance, Manufacturing, Real Estate and Rental and Leasing
The ability to distinguish customers by value also enables agents to make the most of opportunities to add personalised touches to customer interactions as appropriate, to further enhance key customer relationships. Key #3 - Create a Single View of the Customer This is made possible because an effective CRM solution integrates disparate customer databases across the enterprise to deliver a single, consolidated view of the customer.
Related to Customer Interaction: Call Center, Contact Management (CM), Customer Relationship Management (CRM), Customer Service and Support, Consona, Information, Manufacturing, Professional, Scientific, and Technical Services, Retail Trade
Companies that embrace the "many media" view of customer interaction will extend their philosophy to queue management.
Related to Customer Interaction: Call Center, Contact Management (CM), Customer Relationship Management (CRM), Customer Service and Support, Help Desk and Call Management, Zeacom
provided an easy, low cost channel for providing customer service and customer interaction. As a result, email communication is growing faster than any other means of customer interaction.
Related to Customer Interaction: emailtopia
Speech and Interactive Voice Response (IVR) Solutions: Enhance customer interactions with speech-recognition technology.
Related to Customer Interaction: Call Center, Call Processing, Customer Relationship Management (CRM), Customer Service and Support, Help Desk and Call Management, Interactive Voice Response System (IVR), IT Infrastructure, Telephony, InsideCRM
With a common CRM system, each department can be more effective and productive in every customer interaction, and each employee can put his/her best foot forward and provide superior, consistent service.
Related to Customer Interaction: Best Practices, Customer Relationship Management (CRM), Decision Making, Management Practices, Software Selection, Salesforce
Managers are able to centrally monitor and control sales execution by: Assigning leads Pushing tasks and reminders to sales staff Monitoring how the quantity and direction of customer interactions correlate with revenue performance Identifying root causes for low and high performance Coaching
Related to Customer Interaction: Customer Relationship Management (CRM), Customer Service and Support, Data Management and Analysis, Knowledge Management and Collaboration, Marketing Automation, Sales Force Automation (SFA), SAP
Chris wanted the ability to turn every customer interaction into an opportunity to provide services to his clients.
Related to Customer Interaction: Customer Relationship Management (CRM), Maximizer Software, Professional, Scientific, and Technical Services
 
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