Home
 > Whitepaper Index > Customer Interactions

Customer Interactions



Software suites have flooded the market, promising to help companies to track sales, log customer interactions and even notify sales agents of cross-selling and up-selling opportunities.
Related to Customer Interactions: Customer Relationship Management (CRM), Customer Service and Support, Marketing Automation, ROI and Success Measurement, Sales Force Automation (SFA), Strategy, SAP
name = TEC_WP; Step Into Sage Saleslogix Through a Demo Geared to Your Role by Sage --> Email this to a friend View More Related Papers Receive White Paper Updates White Paper Description Sage SalesLogix provides a view of customer interactions across sales, marketing, customer service, and support so your teams can collaborate and respond promptly and knowledgeably to customer inquiries and opportunities.
Related to Customer Interactions: Sage
It needed a solution that was advanced and powerful, yet user-friendly and cost effective that would track customer interactions, analyze sales, track orders, store competitive data and deliver geo-demographic customer information.
Related to Customer Interactions: Contact Management (CM), Customer Relationship Management (CRM), Maximizer Software
But now, organizations can track customer interactions in real time—transforming online experiences into truly effective channels for customer care.
Related to Customer Interactions: Channel Management, Customer Relationship Management (CRM), Customer Service and Support, E-CRM, Compuware
Find out the implications of this law, what the others are, and how you can use them to manage customer interactions in your company.
Related to Customer Interactions: Contact Management (CM), Customer Relationship Management (CRM), Customer Service and Support, RightNow Technologies
Learn about the customer relationship management (CRM) solution the company chose, and how it improved the quality of customer interactions.
Related to Customer Interactions: Channel Management, Customer Relationship Management (CRM), E-CRM, Sales Force Automation (SFA), RightNow Technologies
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to customers, and decreases costs. Knowledge bases play a key role in helping enterprises achieve greater return on investment because they link web- and speech-based self-services together. In particular the emergence of VoiceXML has truly shifted speech and IVR platform hosting options.
Related to Customer Interactions: Customer Relationship Management (CRM), Customer Service and Support, RightNow Technologies, Information
Deliver an Execution Model Do the current capabilities and competencies of the organization support the customer experience strategy? Can service be differentiated based on customer segments and value? Is product/service personalization a required capability? Does the technology infrastructure automate workflows and facilitate proactive customer interactions? Are the right incentives in place to
Related to Customer Interactions: Call Center, Customer Relationship Management (CRM), Customer Service and Support, Field Sales, TSC, Management of Companies and Enterprises, Management, Scientific, and Technical Consulting Services, Manufacturing
Predictive analytics is often used to plan marketing campaigns, create rules-based customer interactions, assess risk, and/or determine retail store locations.
Related to Customer Interactions: Customer Relationship Management (CRM), NetSuite
To address the opportunities and challenges of using Web analytics, you should understand customer intent; review Web behavior to improve targeting of customers and improve future customer interactions; and gain insight into, analyze, and act on e-business trends.
Related to Customer Interactions: Customer Relationship Management (CRM), E-commerce, Electronic Marketplace, SAP
With a well-defined methodology, an organized and customized training approach, and an accessible feedback loop, a CRM implementation will succeed in facilitating internal processes and thereby improve customer interactions.
Related to Customer Interactions: Customer Relationship Management (CRM), Spinnaker Network Solutions, Finance and Insurance, Information, Manufacturing, Professional, Scientific, and Technical Services, Transportation and Warehousing, Wholesale Trade
Concurrently, the instantaneous data retrieval capabilities make customer interactions easy and efficient.
Related to Customer Interactions: Enterprise Resource Planning (ERP), VAI (Vormittag Associates)
Such systems, which combine product conigurations, industry issues, simulations, and virtual prototypes, are emerging to arm salespeople with material and collateral that are helpful to prepare for and use during face-to-face customer interactions.
Related to Customer Interactions: Customer Needs/Requirements Management (CNM), Ideation and Requirements Management, Product Data Management, Product Data Management (PDM), Product Lifecycle Management (PLM), Product/Item Configurator, Sales Force Automation (SFA), Sales Management, Technology Evaluation Centers, Manufacturing
Because customer interactions are recorded across the organization, anyone interacting with the customer has the knowledge
Related to Customer Interactions: Best Practices, Customer Relationship Management (CRM), Customer Service and Support, Marketing Automation, Sales Force Automation (SFA), Software Asset Management, Software Configuration Management (SCM), Software Selection, Strategy, Sage
com Searches related to Business Agility for Communication Services Providers: A Few Simple Steps are a Great Way to Start adopting soa | agile | agile lifecycle management | agile plm | agility business solutions | application integration | application life cycle | application life cycle management | application lifecycle | application lifecycle management | soa architecture implementation | soa basics | soa benefits | soa best practices | soa bpm | soa business
Related to Customer Interactions: Communications Carrier, Customer Needs/Requirements Management (CNM), Customer Service and Support, Service Oriented Architecture (SOA), Telecommunications Expense Management, Telephony, Access Commerce
 
comments powered by Disqus

Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others

©2014 Technology Evaluation Centers Inc. All rights reserved.